Remote Cybersecurity Client Engagement Specialist

Cyber Centaurs; United States; Remote; USD 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Performance-based incentive

Paid time off

Paid holidays

Remote work environment

Training in digital forensics

Zusammenfassung

Cyber Centaurs is a digital forensics and incident response firm providing services to organizations across the United States. The Client Engagement Specialist will manage a high-volume influx of inquiries, ensuring fast, professional, and organized responses for urgent cybersecurity matters.

The role focuses on intake, lead qualification, scheduling, CRM management, and sales support, with a growth path toward client discovery calls and direct engagements.

Qualifikationen

• 2+ years in a client-facing, sales-support, account coordination, professional services, customer service, intake, or similar role.
• Excellent verbal and written communication skills.
• Strong organizational and follow-up discipline.
• Comfortable speaking with business owners, executives, attorneys, IT professionals, and other senior stakeholders.
• Ability to remain professional and composed when clients are dealing with urgent or stressful situations.
• Strong attention to detail.
• Ability to manage multiple active conversations, appointments, and follow-up activities.
• Comfortable working with CRM systems and modern business software.

Aufgaben

• Respond promptly and professionally to inbound telephone calls, website inquiries, email inquiries, and other prospective client communications.
• Gather initial information about cybersecurity incidents, digital forensic matters, and client needs.
• Identify urgency, basic scope, relevant stakeholders, and immediate next steps.
• Ensure urgent matters are escalated appropriately.
• Maintain a calm and professional client experience during high-pressure situations.
• Coordinate initial meetings with the Client Engagement Manager or other appropriate team members.
• Conduct initial qualification of inbound opportunities.
• Determine whether inquiries align with Cyber Centaurs’ services, target clients, and engagement requirements.
• Identify key details needed before a consultation or proposal can be prepared.
• Help protect senior sales and technical staff from unqualified or inappropriate inquiries.
• Maintain accurate lead status and qualification information within the CRM.
• Manage and coordinate consultation scheduling.
• Ensure clients receive appropriate intake forms, instructions, meeting links, and pre-engagement information.
• Follow up on missing information required for consultations or proposals.
• Coordinate communications between prospective clients, the Client Engagement Manager, and the technical team.
• Help ensure smooth handoffs from sales into active investigations and engagements.
• Assist with preparation and coordination of proposals, engagement documentation, and client follow-up.
• Track outstanding proposals, agreements, deposits, and next steps.
• Follow up with prospective clients when appropriate.
• Support the Client Engagement Manager in maintaining an organized and responsive sales pipeline.
• Help ensure opportunities do not stall due to missed follow-up or administrative delays.
• Maintain accurate and complete CRM records.
• Document calls, communications, lead status, matter details, and next actions.
• Monitor open opportunities and required follow-up activities.
• Help maintain pipeline accuracy and visibility.
• Identify opportunities where automation or process improvements could improve responsiveness.

Kenntnisse

Client facing

Verbal communication

Written communication

Organizational skills

CRM experience

Remote work

Attention to detail

Multitasking

Executive communication

Tools

Zoho CRM

Jobbeschreibung

Cyber Centaurs is a digital forensics and incident response firm providing services to organizations across the United States. The Client Engagement Specialist will manage a high-volume influx of inquiries, ensuring fast, professional, and organized responses for urgent cybersecurity matters.

The role focuses on intake, lead qualification, scheduling, CRM management, and sales support, with a growth path toward client discovery calls and direct engagements.