Cybersecurity CSM: Drive Value & ROI | Unlimited PTO

Critical Start, Inc.; Austin (TX); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Bonus potential

Comprehensive health benefits

Unlimited PTO

Paid Parental and Military Leave

401(k) with matching

Job summary

Critical Start seeks an experienced Customer Success Manager to guide customers post-sale, ensuring value and continued partnership. You will drive measurable outcomes, build strong relationships, and advocate across teams to optimize service delivery.

Responsibilities include regular business reviews, proactive communication, and risk mitigation through collaboration with Product, Marketing, and Security Operations.

Qualifications

• 5+ years of experience in customer success, account management, or a related role.
• Proven ability to manage multiple customer accounts with retention and measurable outcomes.
• Strong communication and presentation skills, both written and verbal.
• Experience with customer success tools like Gainsight or Salesforce.
• Problem-solving and project management skills with a proactive approach to customer challenges.
• Ability to collaborate across teams and elevate issues effectively when necessary.

Responsibilities

• Delivering Customer Value: Work closely with customers to help them achieve goals and showcase success stories.
• Customer Engagement: Conduct regular reviews, including QBRs, to highlight measurable ROI and alignment with objectives.
• Risk Management: Monitor satisfaction and mitigate risks to customer success.
• Cross-Functional Collaboration: Partner with Product, Marketing, and Security Operations to improve offerings.
• Special Projects: Participate in initiatives that improve team efficiency and knowledge sharing.

Skills

Customer success

Account management

Communication

Presentation

Cross-functional collaboration

Tools

Gainsight

Salesforce

Job description

Critical Start seeks an experienced Customer Success Manager to guide customers post-sale, ensuring value and continued partnership. You will drive measurable outcomes, build strong relationships, and advocate across teams to optimize service delivery.

Responsibilities include regular business reviews, proactive communication, and risk mitigation through collaboration with Product, Marketing, and Security Operations.