Cybersecurity CSM | Hybrid Stock Options

Black Kite; Boston (MA); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Company Stock Options

401k Options

Flexible PTO & generous holiday time

Hybrid work environment with Commuter

Job summary

Black Kite is seeking a Customer Success professional to manage accounts, develop executive relationships, and drive value through proactive engagement and expansion. The role emphasizes understanding customer needs, coordinating with internal teams, and ensuring adoption of our cyber risk management platform.

With 3–5 years of experience, you will work in a hybrid environment and contribute to a fast-moving team that values meaningful impact and strong communication across stakeholder levels.

Qualifications

• 3-5 years of relevant experience in customer success or related roles.
• Experience in SaaS platforms, preferably technical platforms.
• Proven ability to achieve customer satisfaction and manage commitments.
• Experience with CRM/CS tools and data-driven engagement.
• Strong communication and presentation skills in written and spoken form.
• Understanding of the Cyber Security space and technical aptitude.

Responsibilities

• Build strong relationships with economic buyers, business champions, and technical champions.
• Engage in proactive customer calls and meetings to drive loyalty.
• Onboard new customers and provide follow-up training.
• Leverage CRM and CS tools to monitor health, adoption, and expansion.
• Identify expansion opportunities and coordinate with internal teams to meet needs.
• Analyze platform usage data to boost engagement and value realization.
• Maintain up-to-date knowledge of products, pricing, markets, and developments.

Skills

SaaS experience

CRM tools

Communication skills

MS Office

Cyber security knowledge

Detail oriented

Technical aptitude

Tools

Salesforce CRM

Gainsight

Vitally

Job description

Black Kite is seeking a Customer Success professional to manage accounts, develop executive relationships, and drive value through proactive engagement and expansion. The role emphasizes understanding customer needs, coordinating with internal teams, and ensuring adoption of our cyber risk management platform.

With 3–5 years of experience, you will work in a hybrid environment and contribute to a fast-moving team that values meaningful impact and strong communication across stakeholder levels.