Cybersecurity Client Success Manager (Remote)

BlackCloak, Inc.; Northern (KY); Hybrid; USD 55,000 - 70,000; Full time

Job summary

BlackCloak, Inc. is seeking a proactive Client Success professional to guide clients post-onboarding, translate risk into clear terms, and drive adoption of the BlackCloak platform.

You will onboard new clients, run enablement sessions, conduct periodic outreach, and partner with product, cyber, and account teams to manage threats and ensure client success. Travel is limited and remote work is supported.

Qualifications

• Two to three years in client success or an IT help desk role.
• Exceptional verbal and written communication, and the ability to resolve client issues by phone and email
• Comfort leading live virtual sessions and walking clients through a product or process clearly and confidently
• Highly developed service instincts, including empathy and relationship building
• Ability to organize, prioritize, and work autonomously in a remote environment under pressure, with close attention to detail
• Cybersecurity, privacy, identity theft, fraud, or risk and compliance experience is a plus, as is CompTIA Security+
• Willingness to travel in limited circumstances.

Responsibilities

• Participate in client onboarding sessions, and help shape onboarding and follow-up materials
• Conduct periodic outreach so clients use the BlackCloak platform to its fullest extent
• Partner with cross-functional teams to alert clients the moment we find a new cyber or privacy threat, then stay with it until the risk is remediated or accepted
• Serve as the dedicated case manager for confirmed identity theft incidents, handling end-to-end resolution so clients do not navigate the bureaucracy alone
• Run client enablement sessions, support Quarterly Business Reviews, and record every interaction in our Client Success tools
• Participate in on-call shifts for client support, including nights and weekends

Job description

BlackCloak, Inc. is seeking a proactive Client Success professional to guide clients post-onboarding, translate risk into clear terms, and drive adoption of the BlackCloak platform.

You will onboard new clients, run enablement sessions, conduct periodic outreach, and partner with product, cyber, and account teams to manage threats and ensure client success. Travel is limited and remote work is supported.