Remote Cybersecurity Client Success Lead

BLACKCLOAK; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

100% Remote Company, within the USA

Comprehensive Medical, Dental, and Vis

Health Savings Account with company

Flexible Vacation Plan

10 Paid Company Holidays

Employer-paid Life/AD&D and Disability

401k with traditional and Roth options

Company Equity

Parental and pregnancy recovery leave

Off-sites and virtual events

Home office stipend

Job summary

BlackCloak is seeking a Client Success Manager to directly communicate with clients via phone, video, and email, ensuring a flawless adoption of our platform. You will collaborate with Account, Value, Product, and Cyber teams to deliver outstanding experiences and drive ongoing value for clients.

The ideal candidate has 2-3+ years in a CS/IT help desk role, experience with executive clients, and interest in cybersecurity and privacy.

Qualifications

• 2-3+ years of experience in a Customer Success or IT help desk role.
• Experience working with executive level clients is a plus.
• 2+ year(s) of relevant experience in cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus.
• CompTIA Security+ or similar security experience is a plus.

Responsibilities

• Participate in client onboarding sessions.
• Provide guidance in creating client onboarding and follow-up materials/activities.
• Conduct periodic outreach to existing clients to ensure full platform usage.
• Partner with Technical Success team to respond to inquiries and coordinate resources.
• Run client enablement and support sessions.
• Alert clients to new cyber or privacy threats and assist in remediation or acceptance.
• Manage end-to-end resolution for identity theft incidents.
• Assist in restoration of compromised accounts and fraud cases.
• Support Account teams by pulling data for client reports and participate in QBRs.
• Record client interactions within the client success tools.
• Contribute to client communications and education initiatives.
• Maintain knowledge of BlackCloak solutions and best practices.
• Support events and travel as needed.
• Participate in on-call shifts for client support, including nights and weekends.

Skills

Customer success

Executive level clients

Cybersecurity knowledge

Communication

Remote work

Time management

Tools

CompTIA Security+

Job description

BlackCloak is seeking a Client Success Manager to directly communicate with clients via phone, video, and email, ensuring a flawless adoption of our platform. You will collaborate with Account, Value, Product, and Cyber teams to deliver outstanding experiences and drive ongoing value for clients.

The ideal candidate has 2-3+ years in a CS/IT help desk role, experience with executive clients, and interest in cybersecurity and privacy.