Cybersecurity Client Success Leader

EXOS; Indianapolis (IN); On-site; USD 95,000 - 135,000; Full time

Job summary

EXOS in the United States is seeking a Cybersecurity Client Success Manager to own the relationship with a portfolio of cybersecurity clients. You will lead monthly client reviews, coordinate projects, and ensure value delivery across security services.

This role focuses on non-technical delivery and renewals, requiring 3–5 years in B2B account management or customer success within the MSP/MSSP space, with strong communication and project-management skills.

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• 3–5 years in B2B Account Management, Technical Account Management (TAM), or Customer Success.
• Proven MSP/MSSP experience with multi-client book of business.
• Solid knowledge of IT security frameworks (e.g., NIST CSF, CIS Controls, HIPAA, CMMC).
• Experience coordinating multi-stakeholder projects and delivering client-facing reports (SOWs, proposals).
• Strong written communication and executive-level meeting facilitation.
• Familiarity with PSA/ticketing platforms (ConnectWise, Autotask, ServiceNow) and client-facing reporting.

Responsibilities

• Build durable relationships with client executives and IT leadership; be the voice of the customer inside EXOS.
• Lead monthly client reviews and Quarterly Business Reviews (QBRs); present data-driven security metrics to non-technical stakeholders.
• Write and maintain cybersecurity Statements of Work (SOWs) for new engagements, renewals, and scope changes.
• Coordinate cybersecurity projects and client onboarding; guide new clients through setup and adoption of services.
• Provide proactive client-facing updates on projects, open items, and service delivery.
• Monitor client satisfaction and service utilization; address concerns early to protect the relationship.
• Translate evolving threats into actionable roadmaps for each client.
• Own contract renewals and minimize churn through proactive engagement.
• Manage high-stakes client escalations and coordinate with SOC/engineering teams.
• Manage a tiered account model for high-touch and digital-touch programs.

Skills

Relationship management

Executive communication

Project coordination

Education

Bachelor's degree in Business, IT, Cybersecurity, or related

Tools

ConnectWise

Autotask

ServiceNow

BI / Reporting tools

Job description

EXOS in the United States is seeking a Cybersecurity Client Success Manager to own the relationship with a portfolio of cybersecurity clients. You will lead monthly client reviews, coordinate projects, and ensure value delivery across security services.

This role focuses on non-technical delivery and renewals, requiring 3–5 years in B2B account management or customer success within the MSP/MSSP space, with strong communication and project-management skills.