Cyber IT Help Desk Technician I

Socket.dev; Virginia Beach (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Department of the Navy seeks an IT Help Desk Specialist to provide first-line information systems support for users worldwide, handling hardware and software issues across office automation, data communications, LAN, and POS environments.

Qualified candidates must be U.S. citizens and meet CSWF security requirements, including cybersecurity certifications such as SSCP, GSEC, or CISSP, OS/CE training, and ANACI eligibility.

Qualifications

• Three years general experience in administrative technical or investigative work involving information systems.
• Specialized experience in technical help desk, tracking tools, and analytics of support activities.
• Must possess or obtain IA/Cyber IT CSWF certifications (e.g., SSCP, GSEC, CISSP).
• OS/CE training and privileged access requirements must be maintained.
• U.S. Citizenship required and ability to obtain ANACI clearance.

Responsibilities

• Provide first line information systems customer support to users worldwide using hardware and software knowledge.
• Manage requests via automated help desk tracking; document and track progress.
• Gather problem details and dispatch appropriate assistance to resolve issues.
• Determine nature and urgency of problems and escalate as needed.
• Monitor open trouble reports and provide updates to customers.
• Prepare weekly/monthly productivity reports as needed.
• Ensure application of information security policies in service delivery.
• Perform other related duties as assigned.

Skills

Technical support

Help desk

Troubleshooting

Customer support

Problem analysis

Education

Bachelor's degree

IT certifications

Tools

Windows OS

UNIX/Linux

Oracle/SQL Server

SQL/Access tools

Job description

The Department of the Navy seeks an IT Help Desk Specialist to provide first-line information systems support for users worldwide, handling hardware and software issues across office automation, data communications, LAN, and POS environments.

Qualified candidates must be U.S. citizens and meet CSWF security requirements, including cybersecurity certifications such as SSCP, GSEC, or CISSP, OS/CE training, and ANACI eligibility.