Enterprise CX & AI Solutions Lead

EXL; United States; On-site; USD 155,000 - 175,000; Full time

Job summary

A leading business consulting company is seeking a Mid-Senior level professional for a full-time position to drive CX revenue and manage client relationships. Candidates should have over 8 years of experience in CX solutions, account management, and a Bachelor's degree in a relevant field. Familiarity with voice telephony and cross-functional project delivery is essential. The role offers a competitive salary range of $155,000 - $175,000 annually and emphasizes innovation and effective leadership in client engagements.

Qualifications

• 8+ years of hands-on experience in leading and selling CX solutions at an enterprise level.
• 7+ years’ experience in account management, stakeholder management.
• 5+ years’ experience in CX Solution Architect role.

Responsibilities

• Driving CX revenue and client account engagement growth.
• Developing and managing CX client relationships.
• Onshore point of contact for client escalations.

Skills

CX solutions expertise

Account management

Stakeholder management

Cross-functional teamwork

Communication technology understanding

Education

Bachelor's degree in computer science, Linguistics, or related technical field

Tools

CCaaS solutions (NICE, Genesys, AWS)

Voice Telephony (Avaya, Cisco, Genesys, AWS Connect)

Google/AWS Cloud or LEX/POLLY or Watson Conversational AI

Job description

A leading business consulting company is seeking a Mid-Senior level professional for a full-time position to drive CX revenue and manage client relationships. Candidates should have over 8 years of experience in CX solutions, account management, and a Bachelor's degree in a relevant field. Familiarity with voice telephony and cross-functional project delivery is essential. The role offers a competitive salary range of $155,000 - $175,000 annually and emphasizes innovation and effective leadership in client engagements.