CX & CCaaS Strategy Leader - AI-Driven Growth

EXL; United States; On-site; USD 200,000 - 225,000; Full time

Job summary

A leading global services firm is seeking a VP - CX CCaaS - CES Practice Lead to drive Google partnership initiatives and enhance enterprise customer experience solutions. The successful candidate will lead client engagements, develop marketing strategies, and ensure operational excellence in AI-driven solutions. This role requires significant experience in executive leadership and digital transformation, as well as the ability to manage relationships with C-suite executives. A competitive salary is offered, reflecting the high level of responsibility.

Qualifications

• 15+ years of experience in client leadership and digital transformation.
• Strong understanding of AI and data management in consulting.
• Proven ability to inspire teams and manage C-suite relationships.

Responsibilities

• Lead client engagements and shape transformational solutions.
• Develop and execute go-to-market strategies for enterprise clients.
• Oversee delivery of AI-enabled customer experience solutions.
• Act as executive sponsor for partnerships and industry representation.
• Drive revenue growth and manage governance structures.

Skills

Executive client leadership

Digital transformation

Customer experience solutions

Influencing skills

Strategic problem solving

Tools

Google Cloud

AI solutions

Job description

A leading global services firm is seeking a VP - CX CCaaS - CES Practice Lead to drive Google partnership initiatives and enhance enterprise customer experience solutions. The successful candidate will lead client engagements, develop marketing strategies, and ensure operational excellence in AI-driven solutions. This role requires significant experience in executive leadership and digital transformation, as well as the ability to manage relationships with C-suite executives. A competitive salary is offered, reflecting the high level of responsibility.