VP CX Transformation Lead – Insurance (AI & CCaaS)

EXL; United States; On-site; USD 200,000 - 250,000; Full time

Job summary

A leading consulting firm in the USA is seeking a VP - CX Consulting Lead to spearhead customer experience transformations within the insurance sector. This role involves driving strategic discussions, designing solutions using cutting-edge technologies like Conversational AI, and leading presales processes. The ideal candidate has over 15 years of experience in CX consulting, demonstrates excellent communication skills, and possesses a strong understanding of CX platforms. The position offers a competitive salary range between $200,000 to $250,000 annually.

Qualifications

• 15+ years of experience in CX consulting, presales, or solutioning roles.
• Strong knowledge of CX platforms and tools.
• Excellent communication and presentation skills.

Responsibilities

• Drive strategic conversations with clients to transform customer experience.
• Engage with clients to identify CX landscape and pain points.
• Lead presales process for CX solutions.

Skills

CX consulting

Conversational AI

CCaaS

CRM

solution architecture

stakeholder management

presentation skills

Education

Bachelor's or master's degree in data science, Information Technology, Business Administration, or related field

Tools

Google Dialogflow

Azure Bot Services

Genesys

NICE

Amazon Connect

Five9

Job description

A leading consulting firm in the USA is seeking a VP - CX Consulting Lead to spearhead customer experience transformations within the insurance sector. This role involves driving strategic discussions, designing solutions using cutting-edge technologies like Conversational AI, and leading presales processes. The ideal candidate has over 15 years of experience in CX consulting, demonstrates excellent communication skills, and possesses a strong understanding of CX platforms. The position offers a competitive salary range between $200,000 to $250,000 annually.