CX Transformation Intern: AI, Data & Change

National Life Group; Addison (TX); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Paid internship

Mentor program

Job summary

National Life Group invites undergraduates to its internship program, a hands-on, real-work experience in customer experience and transformation. The 10-week, paid internship offers exposure to operations, data analytics, AI-enabled technology, and cross‑functional collaboration in a supportive, growth‑minded environment.

Interns work onsite four days a week in Addison, TX, rotating through functions, building dashboards, and presenting findings to leaders.

Qualifications

• Curiosity about customer experience, operations, technology, AI, analytics, or how businesses improve the way they work.
• Strong analytical and problem-solving skills, with the ability to make sense of information and explain what it means.
• Strong communication skills and comfort sharing ideas with people at different levels of an organization.

Responsibilities

• Rotate across Customer Experience Center functions to learn how calls, escalations, workforce planning, learning, knowledge, quality, and improvement work fit together.
• Analyze customer and agent interactions, operational data, and performance measures to identify patterns, friction points, and opportunities to improve the experience.
• Support AI and digital transformation initiatives by helping measure adoption, engagement, quality, and business impact.
• Help turn data into insight - creating simple analyses, dashboards, presentations, and recommendations that leaders can use to make decisions.
• Participate in improvement projects that make service faster, easier, more consistent, and more valuable for customers and agents.
• Partner with associates and leaders across functions, ask good questions, test ideas, and help move promising concepts from “what if?” to “let’s try it.”
• Present what you learn and recommend practical next steps in written, verbal, and presentation formats.

Skills

Analytical skills

Communication skills

Curiosity

Team collaboration

Data analysis

Education

Pursuing bachelor’s degree

Job description

National Life Group invites undergraduates to its internship program, a hands-on, real-work experience in customer experience and transformation. The 10-week, paid internship offers exposure to operations, data analytics, AI-enabled technology, and cross‑functional collaboration in a supportive, growth‑minded environment.

Interns work onsite four days a week in Addison, TX, rotating through functions, building dashboards, and presenting findings to leaders.