CX & Transformation Intern - AI-Driven Improvements

National Life Group; Montpelier (VT); On-site; USD 26,000 - 39,000; Part time

Benefits offered by this job

Paid internship

Mentorship and networking

In-office collaboration

Job summary

National Life Group invites undergraduates to join its internship program in Montpelier, VT. The 10-week internship offers hands-on work in customer experience, operations, data, and AI-enabled transformation within a collaborative, growth-oriented environment.

You will rotate across CX functions, analyze data, support AI initiatives, and present insights to leaders, gaining real-world experience and mentorship in a company with a long-standing mission to serve families.

Qualifications

• A rising college junior or senior pursuing a bachelor's degree and looking for meaningful, hands-on business experience.
• Curiosity about customer experience, operations, technology, AI, analytics, or how businesses improve the way they work.
• Strong analytical and problem-solving skills, with the ability to make sense of information and explain what it means.
• Strong communication skills and comfort sharing ideas with people at different levels of an organization.
• Experience working with data, spreadsheets, presentations, or other analytical tools is a plus; academic experience absolutely counts.
• A willingness to learn the insurance business and tackle unfamiliar questions with energy, persistence, and good judgment.

Responsibilities

• Rotate across Customer Experience Center functions to learn how calls, escalations, workforce planning, learning, knowledge, quality, and improvement work fit together.
• Analyze customer and agent interactions, operational data, and performance measures to identify patterns, friction points, and opportunities to improve the experience.
• Support AI and digital transformation initiatives by helping measure adoption, engagement, quality, and business impact.
• Help turn data into insight - creating simple analyses, dashboards, presentations, and recommendations that leaders can use to make decisions.
• Participate in improvement projects that make service faster, easier, more consistent, and more valuable for customers and agents.
• Partner with associates and leaders across functions, ask good questions, test ideas, and help move promising concepts from “what if?” to “let’s try it.”
• Present what you learn and recommend practical next steps in written, verbal, and presentation formats.

Skills

Analytical thinking

Strong communication

Curiosity about CX/ops/AI

Team collaboration

Willingness to learn insurance

Problem solving

Education

Bachelor's degree candidate (rising junior or senior)

Tools

Excel

Data visualization tools

Job description

National Life Group invites undergraduates to join its internship program in Montpelier, VT. The 10-week internship offers hands-on work in customer experience, operations, data, and AI-enabled transformation within a collaborative, growth-oriented environment.

You will rotate across CX functions, analyze data, support AI initiatives, and present insights to leaders, gaining real-world experience and mentorship in a company with a long-standing mission to serve families.