CX Strategy Lead: Journey Insights & Roadmaps

Guardian Life; Bethlehem, Northern (Northampton County, KY); Hybride; USD 990 - 163 000; Plein temps

Avantages offerts par ce poste

Health benefits

Résumé du poste

Guardian Life is seeking a Consumer Experience Center of Excellence Lead to align CX insights with product roadmaps and technology delivery. You will translate trends into measurable strategies, train partners in journey mapping, and champion a data-informed, consumer-first approach across multiple value streams.

You will work in a hybrid model, collaborating with Product, Technology, and Marketing teams to improve consumer satisfaction, ease, and loyalty while balancing stakeholder needs in

Qualifications

• 3-5 years in CX, Product, Experience Design, or Strategy within Agile environments.
• Ability to manage adherence to standards and governance mechanisms.
• Adept at cross-functional stakeholder alignment.
• Simplify complexity and inspire action across business, technology and CX.
• Familiarity with CX and Agile frameworks, tools, and platforms.

Responsabilités

• Serve as the primary CX point of contact to Product/Value stream leadership and act as a hands-on consultant.
• Translate CX trends into roadmaps, hypotheses, and success metrics.
• Train and coach partners on journey mapping and adherence to CX operating model.
• Partner across Business, Technology, Marketing, and Data to drive consumer-first work.
• Monitor roadmap lifecycle and adapt strategies based on data and trends.
• Use VOC, research, and intelligence to drive decisions and socialise insights.

Connaissances

Empathy

Strategic thinking

Creative problem-solving

Active listening

Journey mapping

Governance

VOC

Research

Behavioral science

SAFe

Communication

Storytelling

Organization

Description du poste

Guardian Life is seeking a Consumer Experience Center of Excellence Lead to align CX insights with product roadmaps and technology delivery. You will translate trends into measurable strategies, train partners in journey mapping, and champion a data-informed, consumer-first approach across multiple value streams.

You will work in a hybrid model, collaborating with Product, Technology, and Marketing teams to improve consumer satisfaction, ease, and loyalty while balancing stakeholder needs in