CX Specialist I — Sales & Service

Nex-Tech; Hoxie (KS); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

4% 401(k) company contribution

Up to 6% 401(k) match

Paid vacation and sick leave

Free Nex-Tech Internet service

Profit-sharing

Job summary

Nex-Tech is hiring a Customer Experience Specialist to assist customers across our product and service portfolio, building relationships and recommending solutions. You will process transactions, handle billing inquiries, and ensure a positive experience from start to finish.

You will work across Nex-Tech Quinter and Hoxie locations, with a schedule that includes Quinter on Monday, Wednesday, and Friday, and Hoxie on Tuesday and Thursday.

Qualifications

• High school diploma or equivalent plus one year of customer service, sales, or related experience.

Responsibilities

• Sell and promote Nex-Tech and Nex-Tech Wireless products and services
• Assist customers with questions about products, services, pricing, and features
• Process service orders, upgrades, disconnects, and number ports
• Accept and post customer payments and assist with billing inquiries
• Resolve customer issues or escalate as needed
• Support account maintenance and documentation processes
• Maintain compliance with customer data privacy regulations

Skills

Customer service

Sales

Communication

Problem-solving

Multitasking

Office software

Education

High school diploma or equivalent + 1 year experience

Job description

Nex-Tech is hiring a Customer Experience Specialist to assist customers across our product and service portfolio, building relationships and recommending solutions. You will process transactions, handle billing inquiries, and ensure a positive experience from start to finish.

You will work across Nex-Tech Quinter and Hoxie locations, with a schedule that includes Quinter on Monday, Wednesday, and Friday, and Hoxie on Tuesday and Thursday.