Customer Service Specialist

Nexxaworks; Birmingham (AL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Collaborative work environment

Skill development and ongoing learning

Exposure to diverse projects

Job summary

Nexxaworks in Birmingham, AL, seeks a Customer Service Specialist to be the primary contact for customers, delivering exceptional support, resolving issues, and sharing detailed product information.

You will handle inquiries via phone, email, and chat, maintain accurate records, and collaborate with internal teams to ensure a positive experience. A high school diploma is required, with opportunity for growth and ongoing learning.

Qualifications

• Proven experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.
• Proficiency with customer service software, databases, and tools.
• High school diploma or equivalent; further education is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Provide detailed information about products, services, and policies to customers.
• Maintain accurate customer records and update account information as needed.
• Collaborate with internal teams to address customer needs and feedback.

Skills

Customer service

Communication

Problem solving

Time management

Software proficiency

Education

High school diploma or equivalent

Tools

CRM software

Databases

Ticketing system

Job description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm — we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring an outstanding customer experience. As a Customer Service Specialist, you will handle inquiries, resolve issues, and provide detailed information about our products and services, fostering strong relationships with our clients.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Provide detailed information about products, services, and policies to customers.
• Maintain accurate customer records and update account information as needed.
• Collaborate with internal teams to address customer needs and feedback.

Qualifications

Requirements

• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle multiple tasks and manage time effectively.
• Proficiency with customer service software, databases, and tools.
• High school diploma or equivalent; further education or training is a plus.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• Skill development and ongoing learning opportunities
• Exposure to diverse projects and industry experience