Cx Specialist I

Nex-Tech; Hoxie (KS); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

4% 401(k) company contribution

Up to 6% 401(k) match

Paid vacation and sick leave

Free Nex-Tech Internet service

Profit-sharing

Job summary

Nex-Tech is hiring a Customer Experience Specialist to assist customers across our product and service portfolio, building relationships and recommending solutions. You will process transactions, handle billing inquiries, and ensure a positive experience from start to finish.

You will work across Nex-Tech Quinter and Hoxie locations, with a schedule that includes Quinter on Monday, Wednesday, and Friday, and Hoxie on Tuesday and Thursday.

Qualifications

• High school diploma or equivalent plus one year of customer service, sales, or related experience.

Responsibilities

• Sell and promote Nex-Tech and Nex-Tech Wireless products and services
• Assist customers with questions about products, services, pricing, and features
• Process service orders, upgrades, disconnects, and number ports
• Accept and post customer payments and assist with billing inquiries
• Resolve customer issues or escalate as needed
• Support account maintenance and documentation processes
• Maintain compliance with customer data privacy regulations

Skills

Customer service

Sales

Communication

Problem-solving

Multitasking

Office software

Education

High school diploma or equivalent + 1 year experience

Job description

Great customer experiences start with great people, and that could be you! We’re looking for a motivated, customer-focused Customer Experience Specialist who enjoys helping others, building relationships, and finding the right solutions. In this role, you’ll support customers across our products and services, recommend solutions that fit their needs, process transactions, and create a positive experience from start to finish.This position serves both our Quinter and Hoxie locations, working in Quinter Monday, Wednesday, and Friday and Hoxie Tuesday and Thursday. If you enjoy connecting with people, driving sales, and working in a fast-paced environment, this could be a great fit for you.

What You'll Do:

• Sell and promote Nex-Tech and Nex-Tech Wireless products and services
• Assist customers with questions about products, services, pricing, and features
• Process service orders, upgrades, disconnects, and number ports
• Accept and post customer payments and assist with billing inquiries
• Resolve customer issues or **escalate** as needed
• Support account maintenance and documentation processes
• Maintain compliance with customer data privacy regulations

What You Bring:

• Strong customer service and sales skills
• Ability to recommend solutions based on customer needs
• Strong communication and problem-solving abilities
• Attention to detail and ability to multitask
• Working knowledge of computers and office systems
• Positive attitude and team-oriented mindset
• Ability to meet sales goals and performance expectations

Education & Experience:

High school diploma or equivalent plus one year of customer service, sales, or related experience.

Why Nex-Tech?

• Earning Potential: Base pay + commission opportunities
• 401(k): 4% flat company contribution + up to 6% match
• Insurance: Full Health, Vision, and Dental coverage
• Time Off: Paid vacation and sick leave
• Perks: Free Nex-Tech Internet and service discounts
• Bonus: Performance-based increases and profit-sharing
• Support: Training and development opportunities

Grow Your Career at Nex-Tech!

Build your career in customer experience while helping customers stay connected with the latest technology.

Nex-Tech is an equal opportunity provider and employer.