B2B Customer Experience & Order Specialist

axalta; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Axalta is seeking a CX Support Specialist at our Glen Mills, PA facility to manage customer orders and service inquiries from entry to delivery. You will resolve cases, ensure accurate order execution, and maintain CRM/ERP records while partnering with Sales and Supply Chain to deliver an exceptional customer experience.

The role emphasizes cross-functional collaboration, proactive issue resolution, and continuous improvement in processes and systems.

Qualifications

• 1-2 years of customer service or account management experience.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work effectively in a collaborative team environment.

Responsibilities

• Manage order entry, monitoring, and delivery follow-up for assigned accounts.
• Resolve customer cases and inquiries accurately and within established SLAs.
• Maintain records in CRM and ERP systems, including Salesforce and SAP.
• Monitor open orders and case activity, ensuring timely updates and closure.
• Partner with Sales, Supply Chain, and other internal stakeholders to resolve customer issues.

Tools

Salesforce

SAP

Job description

Axalta is seeking a CX Support Specialist at our Glen Mills, PA facility to manage customer orders and service inquiries from entry to delivery. You will resolve cases, ensure accurate order execution, and maintain CRM/ERP records while partnering with Sales and Supply Chain to deliver an exceptional customer experience.

The role emphasizes cross-functional collaboration, proactive issue resolution, and continuous improvement in processes and systems.