CX Solutions Engineering Manager - Cloud & Microservices

Johnson & Johnson Innovation

Raritan (NJ)

On-site

USD 102,000 - 177,000

Full time

11 days ago

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Benefits offered by this job

Vacation leave: 120 hours/year

Sick time: 40 hours/year

Holiday pay: 13 days/year

Parental Leave: 480 hours/year

Bereavement Leave: 240 hours/year

Job summary

Johnson & Johnson in the United States seeks a Manager – Customer Experience Solutions in Raritan, NJ. This Technology Manager will lead Global Customer Experience Engineering capabilities in a highly regulated healthcare environment, with end‑to‑end accountability for Technology Strategy, Architecture, Engineering Delivery, and Operations across CX and Microservices.

The role partners with senior business and technology leaders across Supply Chain, Commercial, and IT to deliver secure, scalable

Qualifications

Bachelor’s degree in computer science, engineering, information systems, or related STEM field.
10+ years of IT experience, including 3–5 years of people leadership in CX, Supply Chain management, Microservices, Integration patterns.
Proven delivery of large-scale CX solutions (Touchless‑EDI, Self Service‑Commerce).
Strong expertise in modern integration and cloud architectures (APIs, event-driven systems, middleware).
Experience with cloud platforms, containerization, CI/CD, and Infrastructure as Code.
Practical experience delivering Agentic AI solutions.
Understanding of OTC process with supply chain experience.
Demonstrable experience shaping or leading an integration area, platform, or significant solution at a strategic level.
Experience with cloud-native tech stacks (AWS preferred, Azure) and hands-on building services in Node.js, Java, Python, or Go.

Responsibilities

Define and govern end‑to‑end architecture using API-first, event-driven, and microservices patterns for CX systems.
Lead design and delivery of cloud-native platforms (API gateway, service mesh, event streaming).
Own platform engineering, DevOps, CI/CD, IaC, release orchestration, and environment management.
Establish standards for resilience, observability, security, performance, and capacity planning.
Drive and lead scalable, cloud-native microservices and API solutions for integration needs.
Lead engineering, development, and DevOps for platforms supporting API management and CI/CD.
Provide hands-on technical leadership through architecture reviews, design sessions, POCs, and issue resolution.
Lead 1–2 high‑impact technical POCs or remediation sprints per quarter.
Lead migration of legacy apps to cloud-ready microservices.
Drive AI/ML initiatives, including Conversational AI, LLM/RAG solutions.