CX Solutions Consultant — Remote & Strategic Architect

Gainwell Technologies; Texas; Remote; USD 119,000 - 130,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Remote work

Job summary

Gainwell Technologies is seeking a CX Solution Consultant to act as a strategic advisor, partnering with sales, product, and delivery to design and position customer experience solutions that drive measurable business outcomes.

The role bridges business needs with technology, helping clients transform journeys through scalable CX strategies. 100% remote with up to 10% travel; deadline Oct 19, 2026.

Qualifications

• Bachelor’s degree in Business, Technology, or related field (Master’s preferred).
• 5+ years in CX, consulting, pre-sales, or solution architecture.
• Strong journey mapping, VoC, and CX metrics knowledge.
• Experience with cost modeling or workforce management tools.
• Experience with Medicaid or Commercial MCO systems.
• Ability to translate concepts into clear CX business value.
• Strong presentation, storytelling, and stakeholder engagement skills.
• Experience supporting enterprise clients and complex sales cycles.

Responsibilities

• Partner with sales to understand client needs, pain points, and objectives.
• Design and present end-to-end CX solutions, processes, and service models.
• Lead discovery sessions, workshops, and solution demonstrations with stakeholders.
• Translate business requirements into functional CX designs.
• Develop proposals, solution architectures, and value narratives.
• Support RFP/RFI responses with CX strategy, design, and cost estimates.
• Collaborate with product, engineering, and delivery teams for feasibility and alignment.
• Provide thought leadership on CX trends, best practices, and emerging tech.
• Contribute to go-to-market strategies and reusable assets.
• Support transition from sales to delivery for continuity of intent.

Skills

CX expertise

Pre-sales

Solution architecture

Stakeholder engagement

Cost modeling

Voice of Customer (VoC)

Presentation & storytelling

Enterprise sales support

Education

Bachelor’s degree in Business/Technology or related field (Master’s preferred)

Tools

Excel

Cost Modeling Tools

Workforce Management Tools

Medicaid platforms

Job description

Gainwell Technologies is seeking a CX Solution Consultant to act as a strategic advisor, partnering with sales, product, and delivery to design and position customer experience solutions that drive measurable business outcomes.

The role bridges business needs with technology, helping clients transform journeys through scalable CX strategies. 100% remote with up to 10% travel; deadline Oct 19, 2026.