CX Solutions Architect for Brand Campaigns

Vomela; Jersey City (NJ); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Paid Time Off

Short Term & Long-Term Disability

Training & Development

Wellness Resources

Job summary

Vomela is a full-service visual communications company seeking a Customer Experience Advisor to serve as the advisor for assigned retail and direct mail clients. You will evaluate customer requirements, determine campaign execution strategies, and balance customer objectives with production capabilities and costs, working across multiple departments to drive performance and profitability.

The role involves leading strategic account management, campaign planning, and cross-functional

Qualifications

• Bachelor's degree preferred.
• 3-5 years of experience in print, direct mail, manufacturing, marketing services, logistics, account management, or related fields.
• Strong analytical, business, financial, and problem-solving skills.
• Demonstrated ability to exercise independent judgment and make business recommendations.

Responsibilities

• Evaluate customer requirements and recommend solutions regarding production methods, distribution strategies, inventory management, and campaign execution.
• Develop service strategies that support customer objectives and company profitability.
• Identify opportunities for account growth, process improvements, and enhanced customer experiences.
• Exercise independent judgment in determining production approaches, scheduling priorities, fulfillment methods, and implementation strategies.
• Analyze project requirements and select appropriate solutions based on cost, timing, quality, and operational impact.
• Determine project execution priorities and coordinate resources to achieve customer and business objectives.
• Evaluate alternative production and mailing strategies and recommend the most effective solution.
• Review project costs, postage expenses, production alternatives, and fulfillment options.
• Recommend cost-effective operational solutions that improve profitability and service performance.

Skills

Analytical skills

Cross-functional collaboration

Problem-solving

Education

Bachelor's degree preferred

Tools

ERP

CRM

MIS

Web-to-print platforms

Job description

Vomela is a full-service visual communications company seeking a Customer Experience Advisor to serve as the advisor for assigned retail and direct mail clients. You will evaluate customer requirements, determine campaign execution strategies, and balance customer objectives with production capabilities and costs, working across multiple departments to drive performance and profitability.

The role involves leading strategic account management, campaign planning, and cross-functional