Strategic CX Advisor - Print & Direct Mail

The Vomela Companies; Jersey City (NJ); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Paid Time Off

Short Term & Long-Term Disability

Training & Development

Wellness Resources

Job summary

The Vomela Companies in Jersey City, NJ is seeking a Customer Experience Advisor to serve as the advisor for assigned retail and direct mail clients. You will evaluate requirements, determine campaign execution strategies, and balance customer objectives with production capabilities to drive profitable growth.

Collaborate across Sales, Prepress, Production, Logistics, Purchasing, and Finance to improve service, analyze performance, and recommend cost-effective solutions.

Qualifications

• Bachelor's degree preferred.
• 3-5 years of experience in print, direct mail, manufacturing, marketing services, logistics, account management, or related fields.
• Strong analytical, business, financial, and problem-solving skills.
• Demonstrated ability to exercise independent judgment and make business recommendations.
• Ability to influence cross-functional teams and manage competing priorities.

Responsibilities

• Evaluate customer requirements and recommend solutions regarding production methods, distribution strategies, inventory management, and campaign execution.
• Develop service strategies that support customer objectives and profitability.
• Identify opportunities for account growth, process improvements, and enhanced customer experiences.
• Exercise independent judgment in determining production approaches, scheduling priorities, fulfillment methods, and implementation strategies.
• Analyze project requirements and select appropriate solutions based on cost, timing, quality, and operational impact.
• Lead coordination among Sales, Prepress, Production, Logistics, Purchasing, and other departments.
• Act as a trusted consultant regarding print production, direct mail, campaign execution, and distribution strategies.
• Lead root-cause analysis and improvement initiatives to enhance customer satisfaction and operational performance.

Skills

Analytical skills

Problem-solving

Financial understanding

Cross-functional collaboration

Communication

Education

Bachelor's degree preferred

Tools

ERP systems

CRM systems

MIS

Web-to-print platforms

Job description

The Vomela Companies in Jersey City, NJ is seeking a Customer Experience Advisor to serve as the advisor for assigned retail and direct mail clients. You will evaluate requirements, determine campaign execution strategies, and balance customer objectives with production capabilities to drive profitable growth.

Collaborate across Sales, Prepress, Production, Logistics, Purchasing, and Finance to improve service, analyze performance, and recommend cost-effective solutions.