Strategic CX Advisor – Print & Campaign Solutions

Vomela Company; Jersey City (NJ); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Paid Time Off

Short Term & Long-Term Disability

Training & Development

Wellness Resources

Job summary

Vomela Company is seeking a Customer Experience Advisor to serve as a strategic advisor for assigned retail clients. The role requires 3–5 years in digital print, event graphics, or retail print, with knowledge of production workflows and client service.

You will collaborate across Sales, Prepress, Production, Purchasing, Logistics, and Finance to drive growth and profitability. The position is onsite in Jersey City, NJ with a pay range of $70,000–$85,000 USD annually.

Qualifications

• Bachelor's degree preferred.
• 3-5 years of experience in print, direct mail, manufacturing, marketing services, logistics, account management, or related fields.
• Strong analytical, business, financial, and problem-solving skills.
• Demonstrated ability to exercise independent judgment and make business recommendations.
• Ability to influence cross-functional teams and manage competing priorities.

Responsibilities

• Apply prior digital print, event graphics, or retail print experience to evaluate customer requirements and recommend solutions regarding production methods.
• Develop service strategies that support customer objectives and company profitability.
• Identify opportunities for account growth, process improvements, and enhanced customer experiences.
• Exercise independent judgment in determining production approaches, scheduling priorities, fulfillment methods, and implementation strategies.
• Analyze project requirements and select appropriate solutions based on cost, timing, quality, and operational impact.
• Determine project execution priorities and coordinate resources to achieve customer and business objectives.
• Evaluate alternative production and mailing strategies and recommend the most effective solution.
• Review project costs, postage expenses, production alternatives, and fulfillment options.
• Monitor account performance and identify opportunities to improve operational efficiency and financial results.
• Lead coordination among Sales, Prepress, Production, Logistics, Purchasing, and other departments.
• Act as a trusted consultant regarding print production, direct mail, campaign execution, and distribution strategies.
• Lead root-cause analysis and improvement initiatives to enhance customer satisfaction and operational performance.
• Utilize ERP and web-to-print platforms to manage account performance.

Skills

Analytical thinking

Business acumen

Financial analysis

Problem solving

Education

Bachelor's degree

Tools

ERP software

Web-to-print platforms

Job description

Vomela Company is seeking a Customer Experience Advisor to serve as a strategic advisor for assigned retail clients. The role requires 3–5 years in digital print, event graphics, or retail print, with knowledge of production workflows and client service.

You will collaborate across Sales, Prepress, Production, Purchasing, Logistics, and Finance to drive growth and profitability. The position is onsite in Jersey City, NJ with a pay range of $70,000–$85,000 USD annually.