Strategic CX & Account Manager

The Vomela Companies; Englewood (CO); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Paid Time Off

Short Term & Long-Term Disability

Training & Development

Wellness Resources

Job summary

The Vomela Companies in Englewood, CO is seeking a Customer Experience Advisor to serve as the advisor for assigned retail and direct mail clients, evaluating requirements, determining campaign execution strategies, and balancing objectives with cost considerations and company goals.

The role collaborates across Sales, Prepress, Production, Logistics, and Finance to drive performance, retention, and profitable growth, leveraging ERP, CRM, and MIS systems.

Qualifications

• Bachelor's degree preferred.
• 3-5 years of experience in print, manufacturing, marketing services, logistics, account management, or related fields.
• Strong analytical, business, financial, and problem-solving skills.
• Demonstrated ability to exercise independent judgment and make business recommendations.
• Ability to influence cross-functional teams and manage competing priorities.

Responsibilities

• Evaluate customer requirements and recommend solutions regarding production methods, distribution strategies, inventory management, and campaign execution.
• Develop service strategies that support customer objectives and company profitability.
• Identify opportunities for account growth, process improvements, and enhanced customer experiences.
• Exercise independent judgment in determining production approaches, scheduling priorities, fulfillment methods, and implementation strategies.
• Analyze project requirements and select appropriate solutions based on cost, timing, quality, and operational impact.
• Determine project execution priorities and coordinate resources to achieve customer and business objectives.
• Evaluate alternative production and mailing strategies and recommend the most effective solution.
• Review project costs, postage expenses, production alternatives, and fulfillment options.
• Recommend cost-effective operational solutions that improve profitability and service performance.
• Monitor account performance and identify opportunities to improve operational efficiency and financial results.
• Approve service recovery actions and project-related expenditures within established authority limits.
• Lead coordination among Sales, Prepress, Production, Logistics, Purchasing, and other departments.
• Assess operational risks and determine corrective actions necessary to minimize customer disruption.
• Resolve complex customer and operational issues by evaluating alternatives and selecting appropriate solutions.
• Influence production priorities and resource allocation decisions for assigned accounts.
• Act as a trusted consultant regarding print production, campaign execution, and distribution strategies.
• Lead root-cause analysis and improvement initiatives to enhance customer satisfaction and operational performance.
• Analyze service metrics and recommend workflow improvements.
• Implement process improvements that increase efficiency, reduce rework, and improve customer outcomes.
• Utilize ERP, CRM, and MIS to manage account performance.
• Analyze operational and customer performance metrics.
• Prepare recommendations for management regarding service improvements and account opportunities.

Skills

Bachelor's degree

Experience in print/manufacturing/log

Analytical skills

Judgment & business recommendations

Cross-functional influence

Education

Bachelor's degree

Tools

ERP

CRM

MIS

Job description

The Vomela Companies in Englewood, CO is seeking a Customer Experience Advisor to serve as the advisor for assigned retail and direct mail clients, evaluating requirements, determining campaign execution strategies, and balancing objectives with cost considerations and company goals.

The role collaborates across Sales, Prepress, Production, Logistics, and Finance to drive performance, retention, and profitable growth, leveraging ERP, CRM, and MIS systems.