Customer Experience Advisor: Strategic Account Leader

Vomela Commercial Group; Englewood (CO); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Paid Time Off

Short Term & Long-Term Disability

Training & Development

Wellness Resources

Job summary

Vomela Commercial Group seeks a Customer Experience Advisor onsite in Englewood, CO. You will supervise strategic accounts, evaluate campaign requirements, and recommend production and distribution solutions to balance client objectives with operational capabilities and cost constraints.

You will collaborate with Sales, Prepress, Production, Logistics, Purchasing, and Finance to drive performance, retention, and profitable growth while optimizing service experiences for diverse clients.

Qualifications

• Bachelor's degree preferred.
• 3-5 years in print, manufacturing, marketing services, logistics, or account management.
• Strong analytical, business, financial, and problem-solving skills.
• Demonstrated ability to exercise independent judgment and make business recommendations.
• Ability to influence cross-functional teams and manage competing priorities.

Responsibilities

• Strategic Account Management: manage assigned retail and direct mail clients and evaluate requirements.
• Campaign planning: evaluate production methods, distribution strategies, inventory management, and execution.
• Develop service strategies to support objectives and profitability.
• Identify opportunities for account growth and process improvements.
• Coordinate production priorities, scheduling, and fulfillment decisions across departments.
• Review project costs, postage expenses, production alternatives, and fulfillment options to improve profitability.
• Lead cross-functional coordination among Sales, Prepress, Production, Logistics, Purchasing, and Finance.
• Act as trusted consultant on print production, campaign execution, and distribution strategies.

Skills

Analytical skills

Financial analysis

Problem-solving

Independent judgment

Cross-functional influence

Prioritization

Education

Bachelor's degree

Job description

Vomela Commercial Group seeks a Customer Experience Advisor onsite in Englewood, CO. You will supervise strategic accounts, evaluate campaign requirements, and recommend production and distribution solutions to balance client objectives with operational capabilities and cost constraints.

You will collaborate with Sales, Prepress, Production, Logistics, Purchasing, and Finance to drive performance, retention, and profitable growth while optimizing service experiences for diverse clients.