CX Solution Architect – Presales, Demos & Strategy

TTEC Digital; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Tax-advantaged accounts

Financial protection benefits

PTO & wellness time off

Job summary

TTEC Digital is seeking a Solution Architect in the United States to lead pre-sales engagements, craft tailored CX solutions, and deliver compelling demonstrations for opportunities across industries.

You will collaborate with Account Executives, shape pursuit strategies, and maintain deep knowledge of CX technologies, partner offerings, and delivery handoffs to ensure successful outcomes.

Qualifications

• Bachelor’s degree in IT-related discipline preferred; relevant experience in an IT environment considered.
• 9+ years of IT experience with focus technologies such as Genesys and/or other Contact Center platforms, Unified Communications, Dynamics or other CRM.
• Technical Certifications in related technologies (Genesys Cloud, Cisco, Avaya, Windows/Linux) preferred.
• Experience as a pre-sales consultant in CX sectors like Contact Center, Unified Communications, CRM, etc., is preferred.

Responsibilities

• Demonstrate professionalism and leadership representing TTEC Digital to customers, prospects and vendors.
• Collaborate with Account Executives to establish a pursuit strategy and solution definition.
• Understand prospect background, pain points and motivations shaping the opportunity.
• Assess the opportunity’s competitive landscape and decision criteria.
• Deliver targeted presentations and demonstrations in-person and remotely.
• Establish rapport with business and technical contacts as a trusted advisor.
• Provide market feedback to services, support and product management teams.
• Maintain expertise in CX technologies and TTEC Digital offerings.
• Review and approve Sales Quotes using Experlogix.
• Author Statements of Work using Contracts Express for Professional Services.
• Ensure proper handoff of project details to Delivery Team(s).
• Provide escalation as needed to Solution Consultants for designs.

Skills

Presentation skills

Negotiation

Relationship building

Independent learning

Time management

Sales orientation

Team collaboration

Communication

Education

Bachelor’s degree in IT-related discipline

Tools

Genesys Cloud

Contact Center platforms

Unified Communications

CRM systems

Networking

Operating Systems

Job description

TTEC Digital is seeking a Solution Architect in the United States to lead pre-sales engagements, craft tailored CX solutions, and deliver compelling demonstrations for opportunities across industries.

You will collaborate with Account Executives, shape pursuit strategies, and maintain deep knowledge of CX technologies, partner offerings, and delivery handoffs to ensure successful outcomes.