Solution Architect (Presales) - Genesys (Fully Remote)

TTEC Digital; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

TTEC Digital seeks a senior client-facing professional to deliver compelling presentations and demos, building trusted advisor relationships with customers and prospects.

In collaboration with Account Executives, you will define pursuit strategy and scope, while maintaining deep expertise in CX, contact center, CRM, and TTEC Digital offerings to translate technical concepts into tangible business outcomes.

Qualifications

• 9+ years in IT with contact center or CRM tech.
• Strong presentation, negotiation and technical communication skills.
• Ability to translate technical concepts into business outcomes and work independently.

Responsibilities

• Deliver presentations and demos to customers and prospects, building trusted advisor relationships.
• Collaborate with Account Executives to define pursuit strategy and solution scope.
• Maintain expertise in CX, contact center, CRM, and TTEC Digital offerings.

Skills

Presentation skills

Negotiation

Technical communication

Tech-to-Biz translation

Tools

Genesys

Dynamics CRM

Job description

What You'll Bring to the Role:

• Deliver presentations and demos to customers and prospects, building trusted advisor relationships.
• Collaborate with Account Executives to define pursuit strategy and solution scope.
• Maintain expertise in CX, contact center, CRM, and TTEC Digital offerings.

• 9+ years in IT with contact center or CRM technologies like Genesys or Dynamics.
• Strong presentation, negotiation, and technical communication skills.
• Ability to translate technical concepts into business outcomes and work independently.

About Us:

• TTEC Digital and its 1,800+ employees pioneer engagement and growth solutions for exceptional customer experience.
• Certified as a Great Place To Work across 14 countries, we value diversity and humanity.

TTEC Digital

TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience. With 1,800+ employees, it is a Great Place To Work-certified company that values employee-first culture and diversity.