CX Operations & Projects Coordinator

Stratix Corporation; Norcross (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Stratix Corporation is seeking a Customer Experience Coordinator to help ensure accurate orders, inventory and project data across the customer lifecycle. You will work with Customer Success Managers, Project Managers and Operations to monitor activity and proactively address delays.

Reporting to the Senior Director of Customer Experience, you will own tracking, data integrity and administrative coordination to support consistent delivery on customer programs.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s preferred.
• 1–3 years in project coordination or related roles.
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects and priorities.
• Proficient with Microsoft Office applications, particularly Excel, Outlook, and Teams.
• Experience with ServiceNow, Oracle, or similar ERP/project management platforms preferred.

Responsibilities

• Monitor orders and inventory, flag delays and exceptions.
• Track backlog and aged inventory for risks.
• Coordinate with operations to ensure timely transfers.
• Maintain project data in ServiceNow and other systems.
• Audit project records and resolve data gaps.
• Support LOE estimates and workload forecasting.
• Provide administrative support and manage access requests.

Skills

Organizational skills

Attention to Detail

Communication skills

Multi-tasking

Education

High school diploma

Bachelor’s degree

Tools

Microsoft Office

ServiceNow

Oracle

NetSuite

SharePoint

Job description

Stratix Corporation is seeking a Customer Experience Coordinator to help ensure accurate orders, inventory and project data across the customer lifecycle. You will work with Customer Success Managers, Project Managers and Operations to monitor activity and proactively address delays.

Reporting to the Senior Director of Customer Experience, you will own tracking, data integrity and administrative coordination to support consistent delivery on customer programs.