Strategic CX & Logistics Project Coordinator

Market America, Inc.; Greensboro (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Market America, Inc. seeks a Project Coordinator to partner with the VP of Customer Experience & Logistics, driving strategic initiatives, coordinating cross-functional programs, resolving escalations, and turning data into actionable insights to enhance customer experience and logistics performance.

The role involves managing a portfolio of projects, drafting communications, preparing materials for leadership reviews, and ensuring timely progress across teams in a hybrid office setting in

Qualifications

• Bachelor’s degree in business, supply chain, logistics, operations, analytics, project management, or a related field preferred.
• Five or more years of progressively responsible experience in project management, customer experience, logistics, operations, executive support, or a related discipline;
• Demonstrated success leading cross-functional projects, managing escalations, and driving work to completion without relying on direct authority.

Responsibilities

• Own and coordinate a portfolio of customer experience, logistics, and enterprise projects from intake through closeout, including scope, milestones, dependencies, risks, and outcomes.
• Manage high-priority customer escalations with urgency, empathy, discretion, and sound judgment; coordinate root-cause analysis, corrective actions, executive updates, and timely resolution.
• Serve as a trusted representative of the Vice President by drafting communications, following up on commitments, gathering information, and communicating decisions with clarity
• Analyze operational and customer data to identify trends, risks, service gaps, and improvement opportunities; translate findings into concise recommendations and executive-ready presentations.
• Prepare meeting agendas, briefing materials, decision documents, presentations, and follow-up communications; maintain accurate records of decisions, owners, and due dates.
• Anticipate the Vice President’s needs, protect focus time, triage competing priorities, and ensure critical tasks, approvals, and commitments progress to completion.
• Build effective relationships across functions and levels, influence without direct authority, and address missed commitments or risks through respectful, assertive communication.
• Handle sensitive customer, employee, vendor, and business information with discretion and in accordance with company policies and applicable requirements.
• Perform other related duties and lead time-sensitive assignments as business needs evolve.

Skills

Microsoft 365

Excel

PowerPoint

Word

Outlook

Teams

Communication

Organization

Time management

Decision making

Education

Bachelor’s degree in business, supply chain, logistics, operations, analytics, project management, or a related field

Job description

Market America, Inc. seeks a Project Coordinator to partner with the VP of Customer Experience & Logistics, driving strategic initiatives, coordinating cross-functional programs, resolving escalations, and turning data into actionable insights to enhance customer experience and logistics performance.

The role involves managing a portfolio of projects, drafting communications, preparing materials for leadership reviews, and ensuring timely progress across teams in a hybrid office setting in