Customer Experience Operations Manager

MagicSchool AI; Denver (CO); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited time off

Health insurance

Stock options

401k match

Wellness stipend

Job summary

MagicSchool AI is hiring a results-driven CX/RevOps specialist to advance our SaaS platform for teachers. This remote role focuses on translating evolving business needs into scalable workflows and prototyping AI-assisted processes across the GTM stack.

You will own Salesforce automations and reports, write prompts and templates, and document processes to create a single source of truth. Collaboration across product, sales, and customer success is essential.

Qualifications

• 2–4 years in CX, RevOps, or GTM ops in SaaS.
• Experience administering Salesforce flows/automations.
• Strong troubleshooting and translating problems into solutions.
• Proficiency with Google Sheets and SQL; willingness to learn GTM tools.
• Ability to manage multi-stakeholder projects and drive impact.
• Experience with LLMs for operational use and prompt design.
• Familiarity with automation/integration tools: N8N, Zapier, MCP.

Responsibilities

• Translate business needs into actionable, prioritized workflows and scalable systems improvements.
• Prototype AI-assisted workflows and pilot successful ones in production.
• Assess GTM-stack AI features and advise adoption.
• Troubleshoot and resolve Salesforce/GTM system issues as first line.
• Write prompts, agent instructions, and reusable templates.
• Build Salesforce flows and automations; document processes.
• Lead cross-functional projects with prioritized scope and milestones.
• Ensure CX systems and reports are user-friendly, reliable and standardized.

Skills

Salesforce

GTM operations

Troubleshooting

SQL

Google Sheets

Prompt design

LLMs usage

Project management

Stakeholder management

Tools

N8N

Zapier

MCP connectors

Gong

Intercom

Salesforce Admin

Job description

WHO WE ARE:

MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Responsibilities

• Translating evolving business needs into actionable, prioritized workflows and scalable systems improvements

• Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production

• Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip

• Serving as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues

• Write and maintain prompts, agent instructions, and templates the team can reuse

• Building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth

• Leading cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized

• Ensuring CX systems and reporting are intuitive and reliable, with a user-first lens and a bias toward clarity and standardization

Experience & Qualifications

• 2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS

• Proven experience administering and building in Salesforce (flows, automations, reporting)

• Strong technical troubleshooting skills and the ability to translate business problems into system solutions

• Proficiency in Google Sheets and basic SQL; comfort learning and using additional tools in the GTM stack

• Experience managing projects with multiple stakeholders, balancing tradeoffs, and staying focused on impact

• Ability to document, standardize, and scale processes with a strong sense of time management and team collaboration

• Comfortable pushing back on stakeholders and building consensus to ensure the right problems are solved

• Hands-on experience using LLMs (Claude, ChatGPT, etc.) to solve real operational problems, not just casual use

• Comfort with prompt design and evaluating output quality

• Familiarity with automation and integration tools (N8N, Zapier, MCP connectors)

• Judgment about when AI is the right tool and when a deterministic flow is better

Bonus Experience (Nice to Have)

• Familiarity with tools like Gong, Chili Piper, Skilljar, Intercom or other CX-enablement platforms

• Experience supporting Product-Led Growth (PLG) teams or strategies

• Experience in high-growth, startup-like environments where agility and prioritization are critical

Why Join Us?

• Work on cutting-edge AI technology that directly impacts educators and students.

• Join a mission-driven team passionate about making education more efficient and equitable.

• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.

For full time employees:

• Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.

• Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.

• Every employee is offered generous stock options, vested over 4 years.

• 401k match & monthly wellness stipend.

Our Values:

• Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.

• Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.

• Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.

• Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.

• Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.

• Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.

• Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.