CX Insights Intern: Data-Driven Resident Experience

Continental Properties; Menomonee Falls (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Vacation time

Paid holidays

Half-days on Fridays

Job summary

Continental Properties is seeking a Summer 2027 Customer Experience Analyst Intern at our home office in Menomonee Falls, WI. You will support the CX team by analyzing resident and prospect data to identify trends and inform improvements across our national portfolio of communities.

You'll work with quantitative and qualitative data, create visualizations, draft actionable recommendations, and assist with survey projects and research tasks, including coordinating with the Data team.

Qualifications

• Must be enrolled in a bachelor's or graduate degree program.
• Experience with data analysis or quantitative research coursework or internship.
• Comfortable with applying research tools to analyze large datasets.

Responsibilities

• Analyze quantitative and qualitative customer data to identify trends and pain points.
• Translate findings into written, actionable recommendations.
• Create data visualizations that illustrate key findings.
• Support ad hoc survey projects and survey programming.
• Coordinate with Data team to pull accurate data for distribution.
• Assist with resident panel activities and synthesize research findings.

Skills

Excel

Writing

Survey platforms

PowerPoint

Communication

AI tools

Education

Bachelor's or graduate degree in quantitative/research field

Tools

Qualtrics

SurveyMonkey

Google Forms

Medallia

Job description

Continental Properties is seeking a Summer 2027 Customer Experience Analyst Intern at our home office in Menomonee Falls, WI. You will support the CX team by analyzing resident and prospect data to identify trends and inform improvements across our national portfolio of communities.

You'll work with quantitative and qualitative data, create visualizations, draft actionable recommendations, and assist with survey projects and research tasks, including coordinating with the Data team.