Paid Customer Experience Analyst Intern

Continental Properties; Menomonee Falls (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Vacation time

Paid holidays

Half-days on Fridays

Job summary

Continental Properties is seeking a Summer 2027 Customer Experience Analyst Intern at our home office in Menomonee Falls, WI. You will support the CX team by analyzing resident and prospect data to identify trends and inform improvements across our national portfolio of communities.

You'll work with quantitative and qualitative data, create visualizations, draft actionable recommendations, and assist with survey projects and research tasks, including coordinating with the Data team.

Qualifications

• Must be enrolled in a bachelor's or graduate degree program.
• Experience with data analysis or quantitative research coursework or internship.
• Comfortable with applying research tools to analyze large datasets.

Responsibilities

• Analyze quantitative and qualitative customer data to identify trends and pain points.
• Translate findings into written, actionable recommendations.
• Create data visualizations that illustrate key findings.
• Support ad hoc survey projects and survey programming.
• Coordinate with Data team to pull accurate data for distribution.
• Assist with resident panel activities and synthesize research findings.

Skills

Excel

Writing

Survey platforms

PowerPoint

Communication

AI tools

Education

Bachelor's or graduate degree in quantitative/research field

Tools

Qualtrics

SurveyMonkey

Google Forms

Medallia

Job description

Continental Properties is looking for a Summer 2027 Customer Experience Analyst Intern to join our team at our home office in Menomonee Falls, WI. Our Customer Experience (CX) team is responsible for monitoring and improving the end-to-end resident and prospect experience across our national portfolio of apartment communities. You will support the CX team's research efforts, using resident feedback data to help identify trends and inform improvements across the organization. Must be currently enrolled in a bachelor's or graduate degree program to qualify. We're looking for someone who's comfortable working with data, eager to apply research tools to analyze large datasets, and interested in using GenAI tools like Claude to accelerate analysis.

Position Specifics:

• Full-Time during Summer 2027
• Pay: $20.00 - $23.00 per hour
• Analyze quantitative and qualitative customer data toidentifytrends and pain points.
• Translate findings into written, actionablerecommendations.
• Create data visualizations/charts that illustrate key findings.
• Support ad hoc survey projects, including drafting survey questions,assistingwith survey programming, producing topline results, and coordinating with the Data team to pullaccuratedata for distribution.
• Support customer research and resident panel activities, including drafting discussion guides, coordinating researchlogistics, and helping synthesize findings from research activities.
• Conduct secondary research on CX-related topics and industry trends to support broader team initiatives.

Skills for Success:

Education: Risingjunior,senioror graduate student pursuing a degree ina quantitativeor research-focused field (e.g.,Statistics, Data Analytics,Psychology, Sociology, Economics, Political Science).

Experience: Prior coursework or internship experience involving data analysis,quantitativeresearch, or customerresearchrequired.

Required Skills:

• Strong Excel skills, including experience with creating formulas, pivot tables, and organizing data from multiple sources
• Strong writing skills for summarizing findingsand recommendations
• Experience with survey platforms (Qualtrics, SurveyMonkey, Google Forms, or Medallia), including creating survey questionnaires and programming surveys
• Ability to build clear, well-organized PowerPoint reports
• Ability to communicate ideas effectively and collaborate as part of a team
• Experience working with AI tools to analyze data (Claude, ChatGPT)

Why You'll Love Life at Continental:

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:

• Foundational Experiences: Through our internship program, you will build upon your skills and work on projects that make an impact! Learn more about our dynamic internship program here!
• Career Growth :You'll have the tools, training, and opportunities to build a foundational career in your field of interest. As an intern, you gain experience through hands-on training, meaningful project work, collaboration, and applicable on-the-job experience. In addition, interns are exposed to all areas of our business to further their learning and professional growth.
• Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with vacation time, paid holidays, and half-days on Fridays during designated months.
• Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here!
• Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team