Customer Experience Analyst Intern

CPM, Inc.; Menomonee Falls (WI); On-site; USD 28,000 - 32,000; Full time

Job summary

Continental Properties is seeking a Summer 2027 Customer Experience Analyst Intern to join our CX team at our home office in Menomonee Falls, WI. You will analyze resident and prospect data, translate findings into actionable recommendations, and create data visualizations that communicate insights to stakeholders.

Ideal candidates are pursuing a quantitative or research-focused degree and have experience with Excel, survey platforms, and presenting results in PowerPoint.

Qualifications

• Pursuing or completed degree in a quantitative or research-focused field.
• Experience with data analysis or quantitative research coursework/internships.
• Strong written communication and ability to translate data into recommendations.

Responsibilities

• Analyze quantitative and qualitative customer data to identify trends and pain points.
• Translate findings into written, actionable recommendations.
• Create data visualizations/charts to illustrate key findings.
• Support ad hoc survey projects including drafting questions and programming surveys.
• Support customer research and resident panel activities and synthesize findings.
• Conduct secondary research on CX topics and industry trends.

Skills

Excel

Pivot tables

Strong writing

Survey platforms

PowerPoint

Communication

Team collaboration

AI tools

Education

Quantitative or research-focused degree

Tools

Qualtrics

SurveyMonkey

Google Forms

Medallia

Job description

Continental Properties is looking for a Summer 2027 Customer Experience Analyst Intern to join our team at our home office in Menomonee Falls, WI.
Our Customer Experience (CX) team is responsible for monitoring and improving the end-to-end resident and prospect experience across our national portfolio of apartment communities.
We're looking for someone who's comfortable working with data, eager to apply research tools to analyze large datasets, and interested in using GenAI tools like Claude to accelerate analysis.

Position Specifics:

• Pay: $20.00 - $23.00 per hour
  
• Analyze quantitative and qualitative customer data toidentifytrends and pain points.
• Translate findings into written, actionablerecommendations.
• Create data visualizations/charts that illustrate key findings.
• Support ad hoc survey projects, including drafting survey questions,assistingwith survey programming, producing topline results, and coordinating with the Data team to pullaccuratedata for distribution.
• Support customer research and resident panel activities, including drafting discussion guides, coordinating researchlogistics, and helping synthesize findings from research activities.
  
• Conduct secondary research on CX-related topics and industry trends to support broader team initiatives.

Skills for Success:

Education: Risingjunior,senioror graduate student pursuing a degree ina quantitativeor research-focused field (e.g.,Statistics, Data Analytics,Psychology, Sociology, Economics, Political Science).

Experience: Prior coursework or internship experience involving data analysis,quantitativeresearch, or customerresearchrequired.

Required Skills:

• Strong Excel skills, including experience with creating formulas, pivot tables, and organizing data from multiple sources
• Strong writing skills for summarizing findingsand recommendations
• Experience with survey platforms (Qualtrics, SurveyMonkey, Google Forms, or Medallia), including creating survey questionnaires and programming surveys
• Ability to build clear, well-organized PowerPoint reports
• Ability to communicate ideas effectively and collaborate as part of a team
• Experience working with AI tools to analyze data (Claude, ChatGPT)

Why You'll Love Life at Continental:

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:

• Foundational Experiences: Through our internship program, you will build upon your skills and work on projects that make an impact! Learn more about our dynamic internship program here !
  
• Career Growth:You'll have the tools, training, and opportunities to build a foundational career in your field of interest. As an intern, you gain experience through hands-on training, meaningful project work, collaboration, and applicable on-the-job experience. In addition, interns are exposed to all areas of our business to further their learning and professional growth.
• Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with vacation time, paid holidays, and half-days on Fridays during designated months.
  
• Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here !
  
• Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.