CX Insights Analyst: Data Storyteller & Dashboards

TEKsystems; Stamford (CT); Hybrid; USD 69,000 - 83,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability Insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems is seeking a data-driven CX Insights Analyst to join the CX Journey & Design team in Stamford, CT. You will uncover customer pain points, synthesize insights, and partner across UX Research, Marketing Research, and CX Design to drive the CX Improvement roadmap.

The ideal candidate blends analytics and storytelling, turning customer data into actionable narratives for executives, with dashboards in Tableau and MicroStrategy and collaboration across multiple data teams.

Qualifications

• Analytical mindset with ability to translate data into actionable insights.
• Experience turning customer feedback into business recommendations.
• Strong storytelling skills for executive audiences.
• Comfort with cross-functional collaboration across research, design, marketing, product and data teams.

Responsibilities

• Analyze customer feedback and behavioral data across platforms.
• Identify trends, pain points, root causes, and opportunities affecting CX.
• Build dashboards and visualizations for stakeholders and leadership.
• Ensure quality and accuracy of CX measurement data.
• Translate complex data findings into clear customer narratives.
• Connect quantitative data with qualitative insights.
• Present actionable recommendations to technical and non-technical audiences.
• Collaborate across research, design, marketing, product, and data teams.
• Support experimentation and pilots to validate hypotheses and improve outcomes.

Skills

CX Analytics

Customer Insights

Data Analysis

Insight Storytelling

Cross-functional Collaboration

Data Validation

Executive Presentations

Tools

Tableau

MicroStrategy

Job description

TEKsystems is seeking a data-driven CX Insights Analyst to join the CX Journey & Design team in Stamford, CT. You will uncover customer pain points, synthesize insights, and partner across UX Research, Marketing Research, and CX Design to drive the CX Improvement roadmap.

The ideal candidate blends analytics and storytelling, turning customer data into actionable narratives for executives, with dashboards in Tableau and MicroStrategy and collaboration across multiple data teams.