Customer Experience Analyst

TEKsystems; Stamford (CT); Hybrid; USD 69,000 - 83,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability Insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems is seeking a data-driven CX Insights Analyst to join the CX Journey & Design team in Stamford, CT. You will uncover customer pain points, synthesize insights, and partner across UX Research, Marketing Research, and CX Design to drive the CX Improvement roadmap.

The ideal candidate blends analytics and storytelling, turning customer data into actionable narratives for executives, with dashboards in Tableau and MicroStrategy and collaboration across multiple data teams.

Qualifications

• Analytical mindset with ability to translate data into actionable insights.
• Experience turning customer feedback into business recommendations.
• Strong storytelling skills for executive audiences.
• Comfort with cross-functional collaboration across research, design, marketing, product and data teams.

Responsibilities

• Analyze customer feedback and behavioral data across platforms.
• Identify trends, pain points, root causes, and opportunities affecting CX.
• Build dashboards and visualizations for stakeholders and leadership.
• Ensure quality and accuracy of CX measurement data.
• Translate complex data findings into clear customer narratives.
• Connect quantitative data with qualitative insights.
• Present actionable recommendations to technical and non-technical audiences.
• Collaborate across research, design, marketing, product, and data teams.
• Support experimentation and pilots to validate hypotheses and improve outcomes.

Skills

CX Analytics

Customer Insights

Data Analysis

Insight Storytelling

Cross-functional Collaboration

Data Validation

Executive Presentations

Tools

Tableau

MicroStrategy

Job description

Seeking a data-driven, customer-obsessed CX Insights Analyst to join our CX Journey & Design team. This role will be pivotal in uncovering customer pain points, synthesizing insights into compelling stories, and partnering across UX Research, Marketing Research, and CX Design to drive the CX Improvement roadmap.

The ideal candidate is equal parts analyst and storyteller, someone who loves diving into customer data and transforming it into meaningful insights that influence strategy, design, and business decisions.

Responsibilities include:

• Analyze customer feedback and behavioral data across platforms including Medallia, Tableau, and MicroStrategy.
• Identify trends, pain points, root causes, and opportunities impacting customer experience.
• Build dashboards, visualizations, and analytical views for stakeholders and leadership.
• Ensure quality, consistency, and accuracy of CX measurement data.
• Transform complex data findings into clear customer narratives.
• Connect quantitative data with qualitative research insights.
• Present actionable recommendations to technical and non-technical audiences.
• Collaborate across research, design, marketing, product, and multiple data teams.
• Support experimentation and pilot initiatives to validate hypotheses and improve customer outcomes.

Top Skills Must Haves:

• Customer Experience (CX) Analytics
• Customer Insights
• Tableau
• MicroStrategy
• Data Analysis
• Insight Storytelling
• Cross-functional Collaboration
• Data Validation / Data Quality
• Executive Presentations

Top Skills’ Details:

• Partner with approximately 10 data teams and build strong collaborative relationships.
• Analyze customer feedback and behavioral data.
• Experience working with customer insights, telemetry, sales, and call center data.
• Ability to validate data accuracy before sharing findings.
• Build dashboards and visualizations in Tableau and MicroStrategy.
• Translate complex data into business recommendations and customer-centered stories.
• Comfortable presenting findings and recommendations to executives.
• Strong business acumen focused on customer experience improvement.
• Excel proficiency (approximately 7/10); experience with Pivot Tables and Power Pivot; willing to continue learning.

Job Type & Location

This is a Contract position based out of Stamford, CT.

Pay and Benefits

The pay range for this position is $50.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Stamford,CT.

Application Deadline

This position is anticipated to close on Aug 17, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in full-stack technology services, talent services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.