CX Engineer for Hardware Dev Tools (Post-Sales)

AllSpice; San Francisco (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and equity

Health, dental, and vision insurance

Generous PTO

Flexible work arrangements

Home + in-office stipends

Job summary

A leading hardware technology company is seeking a Customer Experience Engineer to assist customers in adopting their platform. This is a hybrid role focused on technical onboarding and customer engagement in electrical engineering contexts. The ideal candidate should have a background in Electrical Engineering, experience with ECAD tools, and strong communication skills. The role also involves training engineering teams and guiding best practices for integrated workflows, offering a competitive salary and flexible working conditions.

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field.
• Strong technical communication skills and ability to work with senior engineers.
• Experience with ECAD tools such as Altium, KiCad, or similar.

Responsibilities

• Lead technical onboarding for new customers.
• Guide customers through importing ECAD projects.
• Train engineering teams on collaborative design reviews.

Skills

Technical communication skills

Problem diagnosis

Git workflows

Customer engagement

Python scripting

Education

Bachelor’s degree in Electrical Engineering or related field

Tools

ECAD tools (Altium, KiCad)

GitHub

Job description

A leading hardware technology company is seeking a Customer Experience Engineer to assist customers in adopting their platform. This is a hybrid role focused on technical onboarding and customer engagement in electrical engineering contexts. The ideal candidate should have a background in Electrical Engineering, experience with ECAD tools, and strong communication skills. The role also involves training engineering teams and guiding best practices for integrated workflows, offering a competitive salary and flexible working conditions.