Remote CX Enablement Leader — AI-Driven & Scalable
Omada Health
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Benefits offered by this job
Job summary
Omada Health is seeking a Customer Experience Enablement Senior Manager to strengthen how Customer Success Managers engage with customers, tailored to size and service level. You will translate CX goals and field feedback into enablement strategy, high-value resources, and scalable systems to improve client-facing effectiveness.
Approximately half the role focuses on strategic enablement and the other half on scaling enablement operations through processes, AI-enabled workflows, and knowledge
Qualifications
- 6–8+ years in customer success enablement or related roles.
- Ability to translate feedback into roadmaps and scalable enablement strategies.
- Experience applying AI/automation to reduce manual work and scale enablement.
- Proven cross-functional collaboration with product, analytics, and CX leaders.
Responsibilities
- Own an enablement roadmap aligned to CX goals and customer outcomes.
- Translate pain points and feedback into actionable enablement strategies and tools.
- Partner with PMM, Clinical, Product, Analytics, Client Ops, and CX leadership.
- Shape content and frameworks to help CSMs communicate value across the journey.
- Define priorities, automation opportunities, and where to automate or de-prioritize.
Skills
Job description
Omada Health is seeking a Customer Experience Enablement Senior Manager to strengthen how Customer Success Managers engage with customers, tailored to size and service level. You will translate CX goals and field feedback into enablement strategy, high-value resources, and scalable systems to improve client-facing effectiveness.
Approximately half the role focuses on strategic enablement and the other half on scaling enablement operations through processes, AI-enabled workflows, and knowledge
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