CX Analytics & Insights Architect

Justworks, Inc.; New York, Northern (NY, KY); Hybrid; USD 98,000 - 122,000; Full time

Job summary

Justworks, Inc. is seeking a Customer Success Performance Insight Analyst in New York City. You will design scalable data pipelines, own CX data strategy, and build dashboards to drive customer outcomes.

The role emphasizes automation, AI-enabled insights, and cross-functional collaboration to optimize customer journeys. You will work with large datasets, craft performant SQL queries, and translate data into actionable business recommendations for leadership and frontline teams.

Qualifications

• 3–5+ years in data analytics, CX operations, or related roles.
• Strong SQL and data modeling experience.
• Experience building dashboards and reporting pipelines.
• Ability to translate insights into actionable business recommendations.

Responsibilities

• Design scalable reporting frameworks and data pipelines for self-service insights.
• Own CX data strategy, data models, and governance to support ops and analysis.
• Architect dashboards and data exports across systems (Rippit, BI tools, knowledge bases).
• Build systems that enable teams to access and act on insights independently.

Skills

Advanced SQL

Dashboards

Data governance

Automation

Cross-functional

Tools

Rippit

Looker

Tableau

MaestroQA

Job description

Justworks, Inc. is seeking a Customer Success Performance Insight Analyst in New York City. You will design scalable data pipelines, own CX data strategy, and build dashboards to drive customer outcomes.

The role emphasizes automation, AI-enabled insights, and cross-functional collaboration to optimize customer journeys. You will work with large datasets, craft performant SQL queries, and translate data into actionable business recommendations for leadership and frontline teams.