CX Operations & Analytics Leader

Payabli; Stati Uniti; Remoto; USD 110.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock options

Flexible PTO and parental leave

Medical, dental, & vision insurance

401K, HSA

Descrizione del lavoro

Payabli, a next-gen payments infrastructure, seeks a CX Operations Manager to design reporting systems, data pipelines, QA tooling, and automation for the Client Experience org. You will build dashboards and pipelines that give leadership visibility and empower CX teams to operate efficiently.

This role focuses on maintaining CX tooling, predictive analytics, and scalable workflows, coordinating with Engineering, Product, and Operations to drive CX performance and strategic planning.

Competenze

• 5-8+ years of experience in CX operations, revenue operations, business operations, or analytics roles.

Mansioni

• Design and configure CX systems aligned with department KPIs to improve productivity and accuracy.
• Manage the CX tech stack including CRM, ticketing, knowledge platforms, analytics, QA.
• Measure AI tool performance across CX and surface opportunities to expand AI-powered capabilities.
• Build and maintain automated dashboards and data architecture connecting CX activity to business outcomes.
• Coordinate cross-functional initiatives with Engineering, Product and Operations to align CX tooling and workflows.

Conoscenze

CX Operations

Dashboards

Analytics

Intercom

CRM

Ticketing

Data pipelines

SQL

Python

Strumenti

Intercom

Looker

Tableau

Metabase

Descrizione del lavoro

Payabli, a next-gen payments infrastructure, seeks a CX Operations Manager to design reporting systems, data pipelines, QA tooling, and automation for the Client Experience org. You will build dashboards and pipelines that give leadership visibility and empower CX teams to operate efficiently.

This role focuses on maintaining CX tooling, predictive analytics, and scalable workflows, coordinating with Engineering, Product, and Operations to drive CX performance and strategic planning.