Remote Customer Analytics & Forecasting Insights Analyst

Jobgether; Oregon; Ibrido; USD 150.000 - 230.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Stock options

401(k) with employer matching

Remote work in United States

Flexible PTO

Descrizione del lavoro

Jobgether is seeking a Customer Service Analytics & Insights Analyst to join a data-driven team focused on improving customer service operations through advanced analytics, demand forecasting, and customer insights. This remote role is based in the United States and emphasizes turning complex data into clear, actionable business recommendations.

You will forecast demand, assess model outputs, and collaborate with cross-functional teams to inform staffing, capacity planning, and service

Competenze

• Bachelor's degree or higher in a quantitative field; or equivalent practical experience.
• At least 4 years of analytics, insights, forecasting, or contact center analytics.
• Proficiency in SQL and spreadsheet modeling; ability to challenge model outputs.
• Knowledge of forecasting principles and seasonality.
• Experience applying Generative AI to analytics workflows.
• Strong communication skills for non-technical audiences.

Mansioni

• Interpret customer service demand forecasts and document the rationale behind decisions.
• Investigate forecast variances and root causes across markets, channels, and events.
• Deliver reliable demand outlooks to Workforce Management and Capacity Planning teams.
• Analyze customer interactions to identify drivers, trends, and issues affecting service.
• Leverage Generative AI tools to automate forecasting prep, validation, and reporting tasks.
• Translate analyses into dashboards and actionable recommendations for senior leaders.

Conoscenze

Analytical thinking

Communication

Forecasting

Stakeholder management

Generative AI

Formazione

Bachelor's degree in a quantitative field

Strumenti

SQL

Spreadsheet modeling

Python/R (preference)

Descrizione del lavoro

Jobgether is seeking a Customer Service Analytics & Insights Analyst to join a data-driven team focused on improving customer service operations through advanced analytics, demand forecasting, and customer insights. This remote role is based in the United States and emphasizes turning complex data into clear, actionable business recommendations.

You will forecast demand, assess model outputs, and collaborate with cross-functional teams to inform staffing, capacity planning, and service