Impact Analytics & Insights Lead, CX

Who Gives A Crap; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Healthcare support

Paid leave

Learning & development

Free toilet paper

Job summary

Who Gives A Crap is seeking an Analytics & Insights Lead to transform raw customer data into actionable insights for our CX teams and leadership. You will drive data integrity, governance, and scalable reporting to enable strategic decisions and business growth.

You’ll coach colleagues, build dashboards, and champion a culture of continuous improvement, helping the organization scale impact and value globally.

Qualifications

• Translate complex data into actionable narratives for cross‑functional teams.
• Lead and coach teammates to raise data maturity and capabilities.
• Build scalable data frameworks enabling trustworthy insights.

Responsibilities

• Transform raw customer data into actionable insights for CX teams.
• Ensure data integrity and governance across analytics initiatives.
• Lead data storytelling to influence strategic decisions and growth.
• Develop dashboards and reporting frameworks for business stakeholders.
• Set up governance and libraries to enable future insights.

Skills

Data storytelling

Leadership

Stakeholder management

Dashboard creation

Data governance

Continuous improvement

Problem solving

Coaching

Job description

Who Gives A Crap is seeking an Analytics & Insights Lead to transform raw customer data into actionable insights for our CX teams and leadership. You will drive data integrity, governance, and scalable reporting to enable strategic decisions and business growth.

You’ll coach colleagues, build dashboards, and champion a culture of continuous improvement, helping the organization scale impact and value globally.