CWR-Customer Service Rep II

ER Associates; Brookshire, Northern (TX, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Full-time opportunity

Growth opportunities

Collaborative team

Job summary

ER Associates in Brookshire, TX is seeking a Customer Service & Dispatch Coordinator to act as the communication hub between delivery teams, operations, and customers. This onsite role combines dispatch coordination, problem-solving, and customer support in a busy warehouse environment.

You will monitor 30–40 daily routes, maintain real-time driver communications, resolve delays, and keep operations on schedule.

Qualifications

• 1+ year of experience in dispatch, logistics, transportation, warehouse operations, or field service coordination.
• Strong communication skills and ability to stay calm under pressure.
• Excellent problem-solving and multitasking abilities.
• Experience communicating with drivers throughout the day.
• Spanish/English bilingual preferred but not required.

Responsibilities

• Monitor and coordinate 30–40 daily delivery routes.
• Maintain real-time communication with delivery teams.
• Resolve route changes, delays, and service issues.
• Provide delivery updates to customers and resolve concerns.
• Support warehouse check-in activities for returning teams.
• Track operational issues and document exceptions.
• Provide daily operational updates to leadership.

Skills

Communication

Problem solving

Multitasking

Customer service

Calm under pressure

Tools

Transportation management systems

Route planning software

Job description

Brookshire, TX (Onsite) $17.00/hour Full-Time | Contract Opportunity

Looking for a fast-paced role where no two days are the same? We're seeking a Customer Service & Dispatch Coordinator to serve as the communication hub between delivery teams, operations, and customers. This is an operations-focused position that combines dispatch coordination, problem-solving, and customer support in a busy warehouse environment.

What You'll Do

• Monitor and coordinate 30–40 daily delivery routes


• Maintain real-time communication with delivery teams throughout the day


• Resolve route changes, delays, and service issues while keeping operations on schedule


• Communicate with customers regarding delivery updates and assist with resolving concerns


• Support warehouse check-in activities for returning delivery teams


• Track operational issues, document exceptions, and elevate concerns when necessary


• Provide guidance to support staff and assist leadership with daily operational updates

What We’re Looking For

• 1+ year of experience in dispatch, logistics, transportation, warehouse operations, or field service coordination


• Strong communication skills with the ability to remain calm and confident under pressure


• Excellent problem-solving and multitasking abilities


• Comfortable working in a warehouse environment and communicating with drivers throughout the day


• Professional, dependable, and customer-focused


• Spanish/English bilingual skills are preferred but not required

Preferred Experience

• Delivery, appliance installation, furniture assembly, handyman, trade, or field service background


• Leadership or team lead experience


• Experience using transportation management or route planning systems

Schedule

• Must be available Monday through Saturday (6-day operation)


• Required to work 2 Sundays per year


• Must be flexible to rotate between shifts based on business needs:
  
  
  
  • 1st Shift: 6:00 AM – 2:30 PM
  
  
  • 2nd Shift: 10:30 AM – 7:00 PM
  
  
  
  

Why Apply?

• Competitive pay of $17.00/hour


• Stable, full-time opportunity


• Fast-paced environment with opportunities to grow


• Join a collaborative operations team where your communication and problem-solving skills make a direct impact every day