CWR-Customer Service Rep I

ER Associates; Kent (WA); Hybrid; USD 37,000 - 41,000; Full time

Job summary

ER Associates is seeking a Customer Service Representative (Dispatch Coordinator) in Kent, WA 98031. This 100% onsite role is a 6 Months Contract to Hire with a high possibility of extension or conversion.

Pay rate is $18/hr, with a Monday-Saturday schedule 05:00 AM - 7:00 PM (one weekend off and one weekday off). The role supports delivery and logistics operations, acting as the primary contact for customers, partners, and driver teams to ensure timely issue resolution and smooth delivery

Qualifications

• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Professional, calm approach to problem resolution.

Responsibilities

• Assist customers and business partners via phone and email.
• Monitor delivery routes and track progress in real time.
• Diagnose, assess, and resolve service issues and complaints.
• Process delivery changes, cancellations, and updates.
• Scan haul-away pods and verify documentation.
• Maintain accurate records and support daily operational needs.

Skills

Strong customer service

Multitasking

Communication skills

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Job Title: Customer Service Representative (Dispatch Coordinator)
Location: Kent, WA 98031
100% Onsite
Employment Type: 6 Months Contract to Hire, high possibility of extension or conversion
Pay Rate: $18/hr
Schedule: Monday-Saturday 05:00 AM -7:00 PM (Any 8 hrs shift in between , with 1 weekend off and 1 weekday off)

Job Description

We are seeking a Customer Service Representative to support delivery and logistics operations. This role serves as a key point of contact for customers, business partners, and driver teams, ensuring timely issue resolution and a smooth delivery experience.

Key Responsibilities

• Assist customers and business partners via phone and email
• Monitor delivery routes and track progress in real time
• Diagnose, assess, and resolve service issues and complaints
• Process delivery changes, cancellations, and updates
• Scan haul-away pods and verify documentation
• Maintain accurate records and support daily operational needs

Required Qualifications

• Proficiency with Microsoft Office (Word, Excel, Outlook; Project a plus)
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Professional, calm approach to problem resolution

Preferred Qualifications

• High school diploma or equivalent
• 1+ year of customer service or call-centre experience