Customer Service Warehouse Associate

Ewing Outdoor Supply; Signal Hill (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&

Paid Time Off (Vacation, Sick & P

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Profit Sharing

Job summary

Ewing Outdoor Supply is seeking a Customer Service Associate/Delivery Driver to provide excellent service in-store and to deliver items to customers on a daily route. The role emphasizes engaging customers, offering accurate product information, and maintaining store presentation.

The ideal candidate will have strong communication skills, be able to multi-task in a fast-paced setting, and hold a valid driver’s license.

Qualifications

• Prior Outdoor Supply Industry experience.
• Comfortable standing for long periods and performing repetitive physical tasks (lift 50–70 lbs).
• Comfortable operating and delivering on a daily route in a commercial vehicle (Isuzu NRR 650 or similar).
• Customer orientation and ability to adapt to different customer types.
• Ability to multi-task, prioritize, and manage time effectively.
• Basic math skills.
• Excellent communication skills and ability to build trust with customers.
• Able to work in fast-paced environments.
• Valid driver’s license; good driving record.
• Excellent organizational and time management skills.

Responsibilities

• Engage customers and greet/direct with a helpful attitude.
• Provide accurate product information, pricing and after-sales services.
• Answer questions about products/services and perform price/feature comparisons.
• Cross-sell products and ensure merchandise is stocked and organized.
• Manage returns and coordinate with team to deliver excellent service.
• Follow routes and time schedules; load/unload and inspect delivery vehicle.
• Gather customer feedback and report to Store Manager.
• Keep customers informed about discounts and offers.

Skills

Customer service

Communication skills

Time management

Multitasking

Physical stamina

Valid driver’s license

Safe driving

Job description

• Bilingual (Spanish & English)

Pay range{{{{:}}}}

$20.00 + DOE

We are looking for a Customer Service Associate/ Delivery Driver to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store's profitability.

Responsibilities

• Go the extra mile to engage customers
• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers' questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with your team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Deliver a wide variety of items to different addresses and through different routes
• Follow routes and time schedule
• Load, unload, prepare, inspect and operate a delivery vehicle
• Ask for feedback on provided services and resolve clients' complaints
• Inform customers about new products and services
• Follow DOT regulations and safety standards

Requirements

• Prior Outdoor Supply Industry Experience
• Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head
• Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Basic math skills
• Be able to lift 50-70 pounds
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Valid driver's license
• Excellent organizational and time management skills
• Good driving record with no traffic violations

Bonus Points for the Following*

• Bilingual (Spanish & English)
• Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
• Proven work experience as a Customer Service Associate, Sales Associate, or similar role
• Knowledge of inventory stocking procedures

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing

We have the 4 C's that make your job a career!

Career Development

To invest in your personal and professional growth, we offer a variety of training resources.

Compensation

We offer competitive market wages, great benefits, PTO & bonus potential!

Culture

We are family-owned, which gives us a unique culture, and we have fun with everything we do!

Care

We care about all our employees because we would not be where we are now (over 100 years) if it weren't for you!