Customs Trade Coordinator at FedEx Tonawanda, NY

FedEx; City of Tonawanda (NY); Hybrid; USD 26,000 - 36,000; Full time

Job summary

FedEx Logistics in Tonawanda, NY is seeking a responsive team member to coordinate customs documentation and process import-related paperwork. The role mixes in-office and home-based work, with overtime on busy periods and occasional holiday work as required.

Responsibilities include handling classification for customs releases, data entry, and maintaining compliant shipment records. Strong communication and data-handling skills are essential for success in this position.

Qualifications

• HS Diploma or GED required.
• Minimum of 6 months work experience preferred.
• At least 1 year of experience using computer systems.
• Excellent communication, organizational, interpersonal and problem-solving skills.
• Ability to handle high volume and work independently with minimal supervision.
• Ability to use multiple systems and reference material.

Responsibilities

• Coordinate the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.
• Provide impeccable customer service.
• Obtain correct classification of goods for customs release from database, SOPs, tariff book, internet or customs.
• Data entry and processing of various import-related documentation for submission to US Customs and may handle all PGA's.
• Maintain and keep current all shipment documentation in compliance with all record-keeping requirements.
• Adhere to all international importing and exporting regulations.
• Work closely with other internal staff, departments, other FedEx operations, and customers to deliver high level of service.
• Process agency brokerage shipments.
• May handle remote filings.

Skills

Customer service

Data entry

Communication

Organizational skills

Problem solving

Independent work

Education

HS Diploma or GED

Tools

Office software

Job description

Job Description

Job Description This is role is hybrid out of our Tonawanda, NY office. It will allow some work from home opportunity and some in the office work dependent on company policy. Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary. Job will require onsite work for 4-6 months or until productivity and accuracy standards are met. Thereafter, work from home options will become available based upon company needs.

Work Schedule: Sunday-Thursday, 7am-3:30pm (Sunday shift: 6:30am-3:00pm)

Overview

• Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.
• Provide impeccable customer service.
• Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
• Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies)
• Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
• Adhere to all international importing and exporting regulations.
• Work closely with other internal staff, departments, other fedex operations, and customers to deliver high level of service to customers.
• Process agency brokerage shipments.
• May handle remote filings.
• Ensure all government and organizational policies are followed.
• Performs other duties as assigned. Paid Training Provided.

Experience

• HS Diploma or GED required. No industry experience required. Minimum of 6 months work experience preferred.
• A minimum of one (1) year of experience using computer systems in a professional, educational, or comparable environment with the ability to perform routine tasks such as data entry, document creation, navigation of standard software applications, and operation of basic office equipment.
• Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving skills.
• Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.
• Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.

Pay Transparency

Pay: 18.87 - 26.42 USD Hourly

Additional Details

Pay Transparency:The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

Know Your Rights

Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.