Customs Trade Coordinator

FedEx Corporation; City of Tonawanda (NY); Hybrid; USD 22,000 - 32,000; Full time

Job summary

FedEx Logistics in the United States seeks a Documentation Coordinator to coordinate customs documentation for entry of goods, and to deliver impeccable customer service.

You will obtain correct classification of goods, perform data entry, maintain shipment records, and ensure compliance with import/export regulations. Training onsite initially, then transition to remote work.

Collaborate with internal teams, carriers, and government agencies to support high service levels.

Qualifications

• HS Diploma or GED required.
• 6 months work experience preferred.
• Excellent communication skills, verbal and written.

Responsibilities

• Coordinate documentation required by US Customs/Government Agencies for entry of goods.
• Provide impeccable customer service.
• Obtain correct classification of goods for customs release from databases and tariffs.
• Data entry and processing of import-related documentation for submission to US Customs.
• Maintain and keep current shipment documentation in compliance with record-keeping requirements.
• Adhere to all international importing and exporting regulations.
• Work closely with internal staff, carriers, brokers, government agencies, and customers.
• Process agency brokerage shipments.
• May handle remote filings.
• Ensure all policies are followed.

Skills

Data entry

Customer service

Communication

Organizational skills

Problem solving

Education

HS Diploma or GED

Job description

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.

Provide impeccable customer service

Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.

Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies)

Maintain and keep current all shipment documentation in compliance with all record keeping requirements.

Adhere to all international importing and exporting regulations.

Work closely with other internal staff, departments, other fedex operations, and customers to deliver high level of service to customers.

Process agency brokerage shipments.

May handle remote filings

Ensure all government and organizational policies are followed.

Performs other duties as assigned. Paid Training Provided.

HS Diploma or GED required. No industry experience required. Minimum of 6 months work experience preferred.

A minimum of one (1) year of experience using computer systems in a professional, educational, or comparable environment with the ability to perform routine tasks such as data entry, document creation, navigation of standard software applications, and operation of basic office equipment.

Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving skills.

Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.

Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.

Preferred Qualifications: Monday–Friday, 7:00 AM–3:30 PM EST. The position will be onsite for training, then transition to remote work. During the first two weeks of training, the schedule will be 8:00 AM–4:30 PM EST.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current. Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. Permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential.

Pay: Typical starting rate: $19.50

Additional Details:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

• The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.