Customs Brokerage Coordinator - 3rd Shift

FedEx Logistics; City of Tonawanda (NY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

FedEx Logistics is hiring at our Tonawanda, NY location for a customer service oriented role with a hybrid work model. The position may require mandatory overtime during peak periods and some in-office work until productivity standards are met.

Typical duties include handling documentation for customs, maintaining broker relationships, resolving billing and payment issues, and providing high-quality support to customers. Strong communication and organization are essential.

Qualifications

• HS Diploma or GED required.
• 6 months of brokerage or transportation experience and/or customer service experience preferred.
• MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.

Responsibilities

• Provide customers with high-quality service ensuring timely release and movement of freight/cargo.
• Prepare, analyze, and submit documentation to U.S. Customs, agents, clients per laws and regulations.
• Anticipate, identify, and resolve problems delaying release or movement of freight.
• Maintain relationships with brokers, T&B, and other service providers to exceed customer requirements.
• Resolve banking and letter of credit problems; advise customers on payment terms.
• Obtain payment on delinquent accounts and/or complete accounting adjustments.
• Resolve billing issues and coordinate post-entry activity on behalf of the customer.
• Input data accurately into computer systems; perform route cause analysis as directed.

Skills

Customer service

Communication

Problem solving

Organization

Education

HS Diploma or GED

Tools

MS Office

Outlook

Office equipment

Job description

This is role is hybrid out of our Tonawanda, NY office. It will allow some work from home opportunity and some in the office work dependent on company policy.

Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary.

Job will require onsite work until productivity and accuracy standards are met. Thereafter, work from home options will become available based upon company needs.

Work Schedule: Monday through Friday 12 AM- 8:30 AM (training will be day hours)

Overview:

• To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo
• Provide impeccable customer service.
• Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
• Resolve billing issues, coordinate post entry activity on customer's behalf.
• Complete accurate data input or corrections into computer files.
• Perform route cause analysis as directed by the Account Administrator.
• Coordinate post-entry activities on the customer's behalf.
• Manage the entry verification process.
• Access clients systems (external systems) as necessary.
• Correspond with business partners in various mediums to include written, phone or e-mail.
• Produce operational trend reports.
• Keep business partners apprised of the exception process.
• Pre alerts - receive and respond as needed per customer SOP.
• Maintain general knowledge of FedEx products and services.
• Interact with customers, internal staff/departments and management of all levels.
• Develop and maintain a strong relationship with customer's front-line personnel.
• Facilitate entry processing, as well as pre arrival and post arrival exception resolution.
• Performs other duties as assigned.

Experience:

HS Diploma or GED required. 6 months of brokerage or transportation experience and/or customer service experience preferred. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.

Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills.

Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.

Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid Training Provided.

Preferred Qualifications:

Pay Transparency:

Pay: 21.70 - 30.38 USD Hourly

Additional Details:

Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.