Customs Trade Coordinator - S3

FedEx Corporation; City of Tonawanda (NY); Hybrid; USD 30,000 - 31,000; Full time

Job summary

FedEx Logistics is seeking staff to coordinate customs documentation and ensure accurate classification for US import shipments. The role emphasizes high-volume data entry, strong MS Office use, and customer service excellence.

The position offers a variable remote option, with some in-office work depending on policy. Training is provided, and overtime may apply during peak periods.

Qualifications

• HS Diploma or GED required.
• No industry experience required.
• Minimum of 6 months work experience preferred.
• Data entry/keyboard experience required.
• Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows.
• Excellent communication skills, verbal and written.
• Organizational skills.
• Inter-personal skills.
• Problem solving skills.

Responsibilities

• Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.
• Provide impeccable customer service.
• Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
• Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies).
• Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
• Adhere to all international importing and exporting regulations.
• Work closely with other internal staff, departments, other FedEx operations, and customers to deliver high level of service to customers.
• Process agency brokerage shipments.
• May handle remote filings.
• Ensure all government and organizational policies are followed.
• Performs other duties as assigned. Paid Training Provided.

Skills

Data entry

MS Office

Communication

Organizational skills

Interpersonal skills

Problem solving

Education

HS Diploma or GED

Tools

MS Office

Job description

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.

Provide impeccable customer service.

Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.

Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies).

Maintain and keep current all shipment documentation in compliance with all record keeping requirements.

Adhere to all international importing and exporting regulations.

Work closely with other internal staff, departments, other FedEx operations, and customers to deliver high level of service to customers.

Process agency brokerage shipments.

May handle remote filings.

Ensure all government and organizational policies are followed.

Performs other duties as assigned. Paid Training Provided.

HS Diploma or GED required. No industry experience required. Minimum of 6 months work experience preferred.

Data entry/keyboard experience required. Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows.

Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving skills.

Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.

Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.

Preferred Qualifications:

Technical proficiency with MS Office and office equipment, plus strong communication, organizational, and interpersonal abilities. Maintain an orderly workflow and providing a positive, professional presence in the office.

This role is variable remote, with some work from home opportunity and some in the office work, dependent on company policy. New hires will spend 2 days a week in office after the virtual training, for up to 3 months.

Pay Transparency:

Pay: $21.70- $22.42

Additional Details:

Shift: Monday-Thursday: 9pm-5:30am, Friday: 5:30pm-2:00am. Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary.

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.