Customs & Logistics Account Specialist

FedEx Logistics; City of Tonawanda (NY); Hybrid; USD 26,000 - 37,000; Full time

Job summary

FedEx Logistics seeks a customer-focused individual in Tonawanda, NY to support entry processing and documentation for CBP and partner agencies. The role involves collaboration with internal teams, handling exceptions, and maintaining client relationships.

The position requires strong communication, organizational, and numerical skills, with at least a year in brokerage or transportation or customer service. Hybrid onsite work and paid training are provided.

Qualifications

• HS Diploma or GED required.
• 12 months of brokerage or transportation experience and/or customer service experience required.
• Required - MS Office, Outlook, Office equipment.

Responsibilities

• Facilitate entry processing and pre/post arrival resolution.
• Prepare and submit documentation to CBP and PGAs.
• Develop relationships with front-line customer personnel.
• Support Account Administrators with exception logs and spreadsheets.
• Research and resolve customer billing issues.
• Coordinate post-entry activities for customers.

Skills

Customer service

Communication

Interpersonal skills

Detail oriented

Education

HS Diploma or GED

Tools

MS Office

Outlook

Job description

FedEx Logistics seeks a customer-focused individual in Tonawanda, NY to support entry processing and documentation for CBP and partner agencies. The role involves collaboration with internal teams, handling exceptions, and maintaining client relationships.

The position requires strong communication, organizational, and numerical skills, with at least a year in brokerage or transportation or customer service. Hybrid onsite work and paid training are provided.