Managed Account Coordinator

FedEx Logistics; City of Tonawanda (NY); Híbrido; USD 26 000 - 37 000; Tempo integral

Resumo da oferta

FedEx Logistics seeks a customer-focused individual in Tonawanda, NY to support entry processing and documentation for CBP and partner agencies. The role involves collaboration with internal teams, handling exceptions, and maintaining client relationships.

The position requires strong communication, organizational, and numerical skills, with at least a year in brokerage or transportation or customer service. Hybrid onsite work and paid training are provided.

Qualificações

• HS Diploma or GED required.
• 12 months of brokerage or transportation experience and/or customer service experience required.
• Required - MS Office, Outlook, Office equipment.

Responsabilidades

• Facilitate entry processing and pre/post arrival resolution.
• Prepare and submit documentation to CBP and PGAs.
• Develop relationships with front-line customer personnel.
• Support Account Administrators with exception logs and spreadsheets.
• Research and resolve customer billing issues.
• Coordinate post-entry activities for customers.

Conhecimentos

Customer service

Communication

Interpersonal skills

Detail oriented

Formação académica

HS Diploma or GED

Ferramentas

MS Office

Outlook

Descrição da oferta de emprego

To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs).

• Facilitate entry processing, as well as pre arrival and post arrival exception resolution.
• Prepare, analyze, and/or submit documentation to CBP and PGAs
• Develop and maintain a strong relationship with customer's front-line personnel
• Support Account Administrators with account management activities (exception logs, special spreadsheets).
• Perform route cause analysis as directed by the Account Administrator.
• Research and resolve customer billing issues
• Coordinate post-entry activities on the customer's behalf
• Manage the entry verification process.
• Sort and assign department workload
• Access clients systems (external systems) as necessary.
• Correspond with business partners in various mediums to include written, phone or e-mail.
• Produce operational trend reports
• Keep business partners apprised of the exception process.
• Pre alerts - receive and respond as needed per customer SOP.
• Maintain general knowledge of FedEx products and services

HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Interact with customers, internal staff/departments and management of all levels. Excellent communication skills, verbal and written.

Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work.

Ability to work independently with minimum supervision. Detail oriented. Performs other or additional duties as assigned.

Paid Training Provided.

HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Interact with customers, internal staff/departments and management of all levels. Excellent communication skills, verbal and written.

HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Interact with customers, internal staff/departments and management of all levels. Excellent communication skills, verbal and written.

Preferred Qualifications

Schedule: Monday–Friday, 8:00 AM–4:30 PM ET.

Hybrid position based in Tonawanda, NY. Candidates must reside within 50 miles of the FedEx campus.

Work Location: Strong onsite expectation, including several days per week and regularly during training. Hybrid flexibility may be considered after successful training completion, based on business needs and performance.

Pay Transparency

Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. Permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay

Typical starting rate:$22.74

Additional Details

Pay Transparency

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.