Customs & Freight Support Specialist

Expeditors Intl. Of Washington; Atlanta (GA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Paid time off

401k plan

Employee stock purchase plan

Training program

Job summary

Expeditors Intl. Of Washington is seeking a role within our Customs Brokerage team in Atlanta to ensure proper movement and clearance of freight while delivering exceptional customer service.

The position emphasizes accurate data entry, timely shipment tracking, and precise client billing in alignment with SOPs and KPIs. You will interact with customers, service providers, and government agencies, uphold policies, and participate in cross training to support team coverage.

Qualifications

• Knowledge of industry-specific qualifications.
• Strong interpersonal and communication abilities.
• Proactive and highly organized with good time management.

Responsibilities

• Ensure smooth and timely shipment process flow.
• Ensure accurate and timely data entry into our operational system based on defined metrics.
• Track and trace shipments.
• Provide proactive and clear communication to internal and external customers.
• Ensure accurate and timely client billing, including dispute resolution.
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met.
• Ensure compliance to company policies and external regulations.
• Complete cross training in order to support team coverage.
• Professionally represent Expeditors to our customers, service providers, and government agencies.

Skills

Interpersonal skills

Proactive

Organizational skills

Communication skills

Listening skills

Tools

Excel

Word

PowerPoint

Job description

Expeditors Intl. Of Washington is seeking a role within our Customs Brokerage team in Atlanta to ensure proper movement and clearance of freight while delivering exceptional customer service.

The position emphasizes accurate data entry, timely shipment tracking, and precise client billing in alignment with SOPs and KPIs. You will interact with customers, service providers, and government agencies, uphold policies, and participate in cross training to support team coverage.